Ashley Files
Houston,USA
Summary
Diligent professional with superior work ethic, friendly demeanor and strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
25
25
years of professional experience
Work History
Member Services Advocate
Fusion Cx
Houston, Texas
07.2026 - Current
- Member Services Advocate responsible for providing member support during inbound calls from SCAN Health Plan members.
- Providing SCAN health plan explanation of benefits
- Providing information regarding referrals and authorizations from primary care physicians
- Providing information regarding plan changes for the 2027 year
- Advocating on behalf of members with primary medical groups and billing entities
Stocker
Walmart
Houston, TX
07.2025 - 05.2026
- Stocked shelves with merchandise to ensure customer access to products.
- Picked apparel for sales floor, moved freight from trucks to enhance product availability, managed inventory and overstock, provided customer service.
- Organized backroom inventory to streamline restocking processes.
- Assisted customers in locating products and answering inquiries effectively.
Concierge
Stratton Amenities
Houston, TX
09.2024 - 02.2025
- Welcomed residents, addressed concerns and requests, coordinated maintenance, delivered packages and food, reserved board and lounge rooms for events, and provided exceptional customer service to enhance resident satisfaction.
- Managed transition during contract end, facilitating communication to residents about service continuity and minimizing disruption until new contract secured.
- Greeted residents and guests with professional front desk service at Stratton Amenities
- Managed visitor check-ins and access control for residential lobby operations
- Answered resident requests and directed inquiries to proper Stratton Amenities staff
Office Assistant
Remedy Pools Inc
Port Isabel, TX
01.2023 - 02.2024
- Managed inventory and ordered chemical supplies, pool equipment, and parts to ensure operational readiness.
- Utilized QuickBooks for billing, vendor payments, auto expense accounting for taxes, and retail store sales to streamline financial processes.
- Reorganized retail store layout to enhance customer experience and implemented inventory tracking systems to monitor loss and plan orders for adequate stock.
Team Leader
Tropical Smoothie Cafe
South Padre Island, TX
09.2022 - 02.2023
- Led team to ensure productivity, food freshness, and kitchen cleanliness, adhering to health and safety standards.
- Executed drawer counts and bank deposits accurately and efficiently.
- Provided exceptional customer service and resolved complaints to enhance consumer satisfaction.
Host/ Server
Creekwood Grill
Houston, TX
06.2020 - 06.2021
- Greeted guests, managed wait-list, seated customers, bussed tables, and checked in with guests to confirm dining satisfaction.
- Greeted Creekwood Grill guests and managed dining room seating
- Presented menus and described daily specials to guests
- Took food and beverage orders with accuracy
Sales Associate
Marshalls
Tequesta, FL
12.2018 - 06.2020
- Managed recovery processes for customer accounts.
- Assisted customers with product selection and store questions.
- Processed purchases using Marshalls register and payment systems.
- Replenished merchandise on sales floor and in stockrooms.
Adult Protective Investigator
Florida Department of Children and Families
West Palm Beach, FL
05.2019 - 05.2020
- Collaborated with legal staff on verified findings of abuse, neglect, and exploitation, facilitating timely interventions to protect victims.
- Coordinated home visits with law enforcement officers to assess and address safety concerns for vulnerable adults.
- Conducted abuse investigations of elderly individuals and adults with disabilities.
Regional Program Supervisor
AGENCY FOR PERSONS WITH DISABILITIES, STATE OF FLORIDA
West Palm Beach, FL
04.2004 - 09.2018
- Led quality assurance unit to ensure compliance with established standards.
- Monitored compliance with health and safety requirements, ensuring adherence to regulations.
- Monitored abuse and complaints regarding individuals receiving DD waiver services, contributing to improved case management.
- I conducted monthly visits to group homes within the 6 county region.
- Chaired weekly quality assurance meetings with team members and medical and behavioral professionals.
- Coordinated quarterly meetings with providers and stakeholders to enhance communication and service delivery.
- Provided training to state employees, developed multiple tracking systems for assigning and follow ups.
- Worked closely with legal staff to ensure timely disciplinary actions of providers who were noncompliant.
- Handled numerous requests for information and public records on behalf.
Certified Profesional Guardian
LA Guardianship Services
New Orleans, LA
10.2002 - 04.2004
- Earned certification as a professional guardian serving adult individuals with developmental disabilities adjudicated incompetent to make decisions based on their own best interests.
- Coordinated medical, financial, and residential needs for individuals, prioritizing health and safety.
- Facilitated transitions for individuals from state residential programs to community living options, promoting support in least restrictive settings.
Qualified Mental Health Professional
Gulf Coast Center
Texas City, TX
09.2001 - 08.2002
- Served as QMHP for post-acute adults with severe and persistent mental health issues, facilitating community support services that contributed to reduced institutional recidivism.
- Conducted Quality of Life analysis for participants over time with treatment therapies, highlighting improvements resulting from clinical interventions.
Member Services Advocate
Fusion Cx BPO
Houston, Texas
07.2026 - Current
Education
Master's - Psychology
University of Houston
Houston, TXBachelor of Science - Psychology
University of Houston
Houston, TXSome College (No Degree) - Applied Behavior Analysis
Florida Atlantic University
Boca RatonSkills
- Stock organization
- Merchandising
- Retail sales
- Product knowledge
- Customer service
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Powerpoint
- QuickBooks
- Accounting
- Bookkeeping
- Accounts Receivable
- Accounts Payable
- Administrative support
- Clerical Experience
- Administrative Experience
- Task coordination
- Time Management
- Organizational skills
- Conflict management
- Team management
- Training support
- Quality assurance
- Compliance monitoring
Personal Information
Timeline
Member Services Advocate
Fusion Cx
07.2026 - Current
Member Services Advocate
Fusion Cx BPO
07.2026 - Current
Stocker
Walmart
07.2025 - 05.2026
Concierge
Stratton Amenities
09.2024 - 02.2025
Office Assistant
Remedy Pools Inc
01.2023 - 02.2024
Team Leader
Tropical Smoothie Cafe
09.2022 - 02.2023
Host/ Server
Creekwood Grill
06.2020 - 06.2021
Adult Protective Investigator
Florida Department of Children and Families
05.2019 - 05.2020
Sales Associate
Marshalls
12.2018 - 06.2020
Regional Program Supervisor
AGENCY FOR PERSONS WITH DISABILITIES, STATE OF FLORIDA
04.2004 - 09.2018
Certified Profesional Guardian
LA Guardianship Services
10.2002 - 04.2004
Qualified Mental Health Professional
Gulf Coast Center
09.2001 - 08.2002
Master's - Psychology
University of Houston
Bachelor of Science - Psychology
University of Houston
Some College (No Degree) - Applied Behavior Analysis
Florida Atlantic University