Samantha Flores

• Delivered clear, accurate, and timely information to members regarding their benefits, policies, processes, and services, ensuring they had a complete understanding of their options.

• Actively engaged with members through remote communication channels, listening attentively to their concerns and identifying their unique needs to provide tailored solutions.

• Provided exceptional customer service by troubleshooting issues, resolving complaints, and offering effective solutions to enhance member satisfaction.

• Worked efficiently in a remote environment, utilizing digital tools and platforms to communicate and track member interactions, ensuring seamless service delivery.

• Collaborated with cross-functional teams to address complex member inquiries and escalate issues when necessary, ensuring timely resolution and maintaining high customer satisfaction levels.

• Maintained a high level of professionalism and empathy while handling sensitive member information and providing support in a courteous, respectful manner.

• Provided expert hair cutting services, customizing each haircut to meet the unique preferences and needs of customers, ensuring an exceptional experience.

• Maintained a professional, customer-focused environment, consistently prioritizing customer satisfaction and building strong client relationships.

• Demonstrated attention to detail and a keen understanding of style trends, ensuring clients left with a polished and stylish look.

• Adhered to strict health and safety protocols, regularly performing sterilization procedures and maintaining a clean, hygienic salon environment to promote the well-being of both clients and staff.

• Collaborated with team members to ensure a smooth workflow, assisting in scheduling, inventory management, and contributing to a positive work culture.

• Educated clients on hair care products and services, offering personalized recommendations to maintain their style and enhance their hair health.

• Provided administrative support to the office manager by handling a variety of office duties, including answering customer calls and directing inquiries to the appropriate departments.

• Operated office equipment such as computers, fax machines, and scanners to facilitate day-to-day operations and ensure smooth workflow.

• Coordinated logistics by scheduling timely pick-ups and drop-offs of equipment and parts, ensuring efficient operations and meeting delivery deadlines.

• Assisted with maintaining organized office files and records, ensuring easy access to critical information and supporting the overall efficiency of the team.

• Managed incoming and outgoing communications, ensuring messages were relayed promptly and accurately.

• Contributed to a positive office atmosphere by assisting colleagues as needed and providing a high level of customer service.