Gloria Gonzales
Willis,Tx
Summary
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
5
5
years of professional experience
Work History
Watchstander
International Lifeline
11.2024 - Current
- Worked flexible hours across night, weekend, and holiday shifts.
- Attention to detail and accuracy
- Situational awareness and continuous monitoring
- Following standard operating procedures
- Reliability and accountability
- Professional customer communication (phone, and email)
Associate
Potbelly
02.2023 - 11.2024
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Effectively handle customer complaints/issues
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Waitress
Fish Pond
08.2022 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Instructor- Contractor
Pak's Martial Arts
01.2021 - 12.2022
- Trained and mentored a team of instructors
- Managed new student enrollment process
- Handled phone sales, customer inquiry, collections
- Preform regular office and gym maintenance tasks including equipment management
- Developed and delivered engaging lessons to students of all ages, managed Tiny Tiger program
Education
High School Diploma -
Willis High School
Willis, TX05-2022
Skills
- Bilingual : Spanish
- Strong Multitasker
- Detail Oriented
- Strong Commutator
- Strong Customer Service Skills
- Critical Thinker
- Excels at Working Under Pressure
- Motivated
- Computer Literacy, Word, Google Docs, Excel (Undergoing Tutorials)
- Quick learner
Languages
Spanish
Native or Bilingual
Timeline
Watchstander
International Lifeline
11.2024 - Current
Associate
Potbelly
02.2023 - 11.2024
Waitress
Fish Pond
08.2022 - 01.2024
Instructor- Contractor
Pak's Martial Arts
01.2021 - 12.2022
High School Diploma -
Willis High School