CONSUELO CERVANTES
Riverside,CA
Summary
Motivated professional with strong customer service and administrative skills, eager to learn and grow in a supportive environment. Experienced in managing calls, processing payments, and providing bilingual support in Spanish. Seeking to leverage skills in data entry, time management, and office administration to contribute effectively in a new opportunity.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Corona-Temecula Orthopedics & Associates
Corona, CA
04.2024 - Current
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Performed data entry and administrative duties such as filing, scanning documents, updating databases.
Traveling Medical Assistant
INNOVATIVE HEALTH DIAGNOSTICS
SANTA ANA, CA
10.2021 - 06.2022
- Utilized problem solving skills to resolve issues in a timely manner.
- COVID-19 testing for filming productions.
Front Office Assistant
INSIGHT IMAGING
DOWNEY, CA
06.2021 - 10.2021
- Greeted visitors to determine purpose of visit and direct to appropriate staff.
- Performed general administrative duties such as filing documents or preparing reports as requested by management team members.
- Answered incoming calls from potential customers inquiring about rates or availability of rooms.
Front and Back Office Medical Assistant
Ibrahim Chiropractic Inc.
Anaheim
10.2017 - 02.2021
- Oversaw patient check-in by pulling charts, verifying data, and organizing paperwork.
- Completed intakes, including measuring vital signs and documenting symptoms.
- Educated patients on prescribed medications, treatments, and procedures.
- Reviewed claim denials and payer requirements for corrective action.
- Followed up and conducted collections on outstanding balances and receivables.
- Maintained team productivity by organizing charts, insurance forms and patient documentation.
Education
Diploma - undefined
UEI College
09.2017
Skills
- Bilingual : Spanish
- Data Entry
- Time Management
- Office Administration
- Scheduling appointments
- Hospitality services
- EHR / Allscripts/ Phreesia
Timeline
Front Desk Receptionist
Corona-Temecula Orthopedics & Associates
04.2024 - Current
Traveling Medical Assistant
INNOVATIVE HEALTH DIAGNOSTICS
10.2021 - 06.2022
Front Office Assistant
INSIGHT IMAGING
06.2021 - 10.2021
Front and Back Office Medical Assistant
Ibrahim Chiropractic Inc.
10.2017 - 02.2021
Diploma - undefined
UEI College