Ashley Fitzgerald
19027 112th Ave Saint Albans
Summary
Dynamic professional with a proven track record at the Transportation Security Administration, excelling in policy enforcement and customer relations. Demonstrated integrity and honesty while enhancing passenger safety and operational efficiency. Skilled in de-escalation techniques, contributing to a secure and positive environment. Committed to delivering exceptional service and achieving results.
Overview
13
13
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Flushing, NY
06.2023 - Current
- Performed passenger and baggage screenings to detect prohibited items.
- Assisted in monitoring security checkpoints for adherence to federal regulations.
- Supported team efforts to improve operations during busy travel periods.
- Reacted promptly to potential security risks to maintain passenger safety.
Mail Handler
United States Postal Service, USPS
Jamaica, NY
02.2018 - 10.2022
- Sorted and distributed incoming mail and packages to designated locations promptly.
- Operated sorting equipment to assist in efficient mail processing.
- Collaborated with team members to facilitate timely mail delivery across routes.
- Monitored supply inventory and requested replenishments as needed for operations.
- Maintained confidentiality of mail items in compliance with regulations.
- Labeled, weighed, and processed mail and packages for swift distribution.
- Reduced errors in mail distribution by meticulously examining labels and barcodes for accuracy.
Bartender
TGI Fridays
Rockville Centre, NY
05.2017 - 09.2018
- Prepared and served a variety of cocktails while maintaining high beverage quality standards.
- Assisted in managing bar inventory to minimize waste through efficient stock control methods.
- Guided new bartenders in drink preparation skills and delivering excellent customer service.
- Created seasonal cocktail menus to elevate guest experiences and boost sales.
- Delivered outstanding customer service by addressing complaints and promoting repeat business.
Server/Bartender
Applebee's
Brooklyn, NY
10.2015 - 12.2016
- Provided excellent customer support in a busy dining setting.
- Assisted multiple tables effectively to support timely food and drink service.
- Worked alongside kitchen staff to enhance order precision and presentation quality.
- Guided new servers in menu details and customer interaction strategies.
- Helped manage inventory by tracking supplies to reduce waste and prevent shortages.
- Utilized strong multitasking abilities to handle several tables at once while maintaining service standards.
Sales Associate
Burlington
Garden City, NY
05.2015 - 10.2015
- Provided outstanding assistance to customers to improve shopping experiences.
- Supported inventory management and maintained stockroom organization for streamlined operations.
- Helped train new team members on product details and effective sales methods.
- Applied visual merchandising techniques to enhance product display.
- Arranged merchandise on racks and shelves to create an appealing store environment, engage customers, and highlight featured products.
- Processed returns, exchanges, and refunds in line with store policies.
Cashier
Ctown
Hollis, NY
01.2015 - 05.2015
- Processed customer transactions with precision and efficiency using point-of-sale systems.
- Assisted customers with product inquiries to enhance their shopping experience.
- Maintained a clean and organized checkout area to facilitate an efficient workflow.
- Collaborated with team members to provide prompt service during busy periods.
Cashier/Service Manager
Burger King
Jamaica, NY
05.2013 - 12.2014
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained accurate cash registers and balanced drawers at shift end.
- Assisted customers with inquiries to enhance service experience.
- Trained new staff on operational procedures and customer service.
- Greeted customers entering the store and responded promptly to their needs.
Education
High School Diploma -
The Young Women’s Leadership School
Jamaica, NYSkills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Customer relations skills
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
06.2023 - Current
Mail Handler
United States Postal Service, USPS
02.2018 - 10.2022
Bartender
TGI Fridays
05.2017 - 09.2018
Server/Bartender
Applebee's
10.2015 - 12.2016
Sales Associate
Burlington
05.2015 - 10.2015
Cashier
Ctown
01.2015 - 05.2015
Cashier/Service Manager
Burger King
05.2013 - 12.2014
High School Diploma -
The Young Women’s Leadership School