ASHLEY FLEMING

• Make reservations for patrons, such as for dinner, spa treatments, and golf tee times, and obtain tickets to special events
• Developed strong relationships with key contacts within the hospitality industry and within the company to ensure excellent customer service delivery
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.

• Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge and front desk services.
• Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.

• Increased repeat business by building rapport with guests through friendly, attentive service.
• Promoted special events and offerings within the lounge, leading to increased revenue from additional bookings.

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.

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• Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
• Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.