Ashley Flood
Stanhope,NJ
Summary
Greatest strengths include customer and client relationship building and maintenance, verbal and written communication with others in a variety of different situations, and the ability to plan strategically Well versed in all aspects of administrative support, including scheduling, organization, project management, staff management, and bookkeeping Several years of experience in administrative support roles
Overview
8
8
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Sawyer Lyons Buick GMC of Randolph
Randolph, NJ
02.2026 - Current
- Managed inbound customer inquiries to ensure timely and accurate service delivery.
- Coordinated service appointments using dealership management software to optimize scheduling efficiency.
- Assisted customers with vehicle service options, enhancing overall customer satisfaction and retention rates.
Home Health Aide
ComForCare
Denville, NJ
09.2025 - 02.2026
- Provided personalized care and assistance to clients in daily living activities.
- Administered medications and monitored vital signs for health maintenance.
- Assisted clients with mobility, ensuring safety and comfort during transfers.
- Developed strong relationships with clients to promote emotional well-being.
Paraprofessional
Valley Road School
Stanhope, NJ
09.2024 - 06.2025
- Supported classroom instruction through direct student engagement and tailored learning strategies.
- Assisted teachers in developing and implementing individualized education plans for diverse learners.
- Facilitated communication between students, parents, and educators to enhance academic support.
- Monitored student progress and behavior, providing constructive feedback to improve outcomes.
Customer Service Representative
Mastercool, Inc.
Randolph, New Jersey
01.2023 - 03.2024
- Entered and analyzed customer and client data to maintain a proper record of services rendered and client information
- Communicated with clients via telephone calls, ensuring high levels of client satisfaction with company services and staff
- Maintained and filed paper copies of customer records, such as invoices, as an extra level of client information and customer security
- Managed deliveries and scheduling of freight trucks to maintain an adequate level of inventory to properly provide for clients’ needs
Office Admin
SERVPRO of Dover/ Stillwater
Dover, New Jersey
01.2022 - 01.2023
- Executed and utilized a record filing system, which improved document organization and management
- Utilized a multi-line phone system, which required the ability to route calls to other staff, and receive and record messages for other staff members
- Scheduled office equipment repair and maintenance to extend equipment lifetime
- Coordinated schedules for optimal coverage of daily workload
- Received and managed emergency and non-emergency calls from clients and supervised response time and prioritization in order to effectively dispatch appropriate emergency response teams, such as police, fire, and EMS
- Tracked real-time data to ensure appropriate response times of emergency services
- Allocated resources to staff and clients based on an identified need
BMW Genius Service Receptionist
BMW of Roxbury
Kenvil, New Jersey
11.2020 - 12.2021
- Managed a variety of different, assigned tasks and met time sensitive deadlines in relation to such tasks
- Scheduled and confirmed appointments, and professionally communicated with clients whilst updating their records within the computer records system
- Answered and directed high volumes of multi-line telephone calls to appropriate staff members and departments
- Resolved customer issues and complaints in an effort to maintain company integrity and a positive customer experience
- Provided clerical support to all departments and personnel, as needed, by copying, faxing, and filing documents
Paraprofessional Assistant
Allegro School Inc.
Cedar Knolls, New Jersey
12.2019 - 11.2020
- Recorded, monitored, and regulated student progress, behavior, and social skills in order to communicate with teaching staff and parents/guardians
- Delivered personalized educational, behavioral, and emotional support to individual students based on their needs in order to foster a positive learning environment
- Instructed small groups of students on basic yet necessary concepts, including shape, color, letter, and number recognition
- Prepared, guided, and organized skills practice, research, and memorization tasks for students
- Managed and organized instructional materials to assist teaching staff, including making copies of worksheets and other instructional tools, crafting bulletin boards, and setting up work areas for students
Retail Department Manager
Old Navy, Gap Inc.
Cedar Knolls, New Jersey
12.2017 - 12.2019
- Communicated with other staff and personnel, including other department managers to ensure transparency and understanding
- Partnered with all department teams, including the sales and merchandising team, to create and execute plans to maintain store efficiency
- Scheduled and managed employee workloads to maintain a fair and balanced workload for all staff under my management, helping to achieve a high level of job satisfaction
- Managed inventory and receiving operations to ensure optimal stock levels and meet expected demands
- Analyzed and interpreted store trends, such as trends in the sale of items, to create strategic plans designed to increase store efficiency
Education
No Degree - Criminal Justice, Sociology, Psychology
Sussex County Community College
Newton, New Jersey06-2015
High School Diploma - undefined
Lenape Valley Regional High School
Stanhope, New Jersey06-2012
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
Certification
- BMW
- Virtual Accelerate for Client Advisor and BMW Genius
- IL2500V
Timeline
BDC Service Representative
Sawyer Lyons Buick GMC of Randolph
02.2026 - Current
Home Health Aide
ComForCare
09.2025 - 02.2026
Paraprofessional
Valley Road School
09.2024 - 06.2025
Customer Service Representative
Mastercool, Inc.
01.2023 - 03.2024
Office Admin
SERVPRO of Dover/ Stillwater
01.2022 - 01.2023
BMW Genius Service Receptionist
BMW of Roxbury
11.2020 - 12.2021
Paraprofessional Assistant
Allegro School Inc.
12.2019 - 11.2020
Retail Department Manager
Old Navy, Gap Inc.
12.2017 - 12.2019
High School Diploma - undefined
Lenape Valley Regional High School
No Degree - Criminal Justice, Sociology, Psychology
Sussex County Community College