ASHLEY FLORES
Dallas,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in customer service and sales to building robust solutions that strengthen loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
7
7
years of professional experience
Work History
Package Handler
Fed Ex Ground
Dallas, TX
12.2023 - Current
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with Manually
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
Athlete Sales Associate
NIKE
Orlando, FL
02.2023 - 12.2023
- Inventory management
- Work cohesively across 6 different departments to ensure that we are exceeding standards
- Tracking sales and revenue of our top sellers
- Greeted customers and provided exceptional customer service.
- Executed promotional activities to increase brand awareness and sales volume.
Virtual Sales Expert
AT&T
Dallas, TX
04.2021 - 01.2023
- Interacted with customers daily to understand particular needs and identify products and services best suited to helping in achieving goals
- Resolved customer complaints quickly and efficiently while maintaining a positive attitude.
- Helped customers to determine reasonable budget for products and services, highlighting utility of products, convenience and economy of use.
- Increased sales by 71% by developing key relationships
- Provided exceptional customer service through placing orders and answering questions through email and phone
- Assisted sales staff in dealing with difficult and demanding customers, resolving conflicts and implementing sales strategies to expand business.
Assistant Director of Concierge
07.2018 - 06.2021
- Greeting residents/ guests with a smile
- Handled incoming and outgoing mail, email and faxes
- Mentored new employees on industry practices and business operations
- Coached and recorded direct reports on day-to-day operations and company policies and procedures
- Excellent team player and communication skills
- Managed schedules by completing work accurately and on time
- Cultivated and maintained relationships to promote positive work culture
- Directed special projects and daily operations
- Monitored team compliance with safety and health guidelines
- Nurtured and maintained relationships with residents.
Cashier/Cook/Customer Service
Shake Shack
New York, NY
05.2017 - 07.2018
- Customer services provided at all times
- Informed customers of in-store promotions or pricing specials
- Kept cleanliness of store above the standard
- Stock/ Inventory
- Multitasking
- Collected credit card and cash payments to complete transactions for customer orders
- Greeted customers and responded to informational requests
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Built loyal clientele through friendly interactions and consistent appreciation
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Cyber Security - Computer Science
Henry Harvin Education
Los Angeles, CA01-2025
GED -
Bourough of Manhattan Community College
12.2018
Skills
- Computer Skills
- Sales Development
- Interpersonal Communication Skills
- Account Management
- Negotiation Tactics
- Supervising experience
- Competitive Sales
- Relationship Building
- Product Merchandising
- Customer Retention
- Customer Service
- Training & development
- Marketing
Languages
English
Full Professional
Spanish
Limited
ASL
Limited
Timeline
Package Handler
Fed Ex Ground
12.2023 - Current
Athlete Sales Associate
NIKE
02.2023 - 12.2023
Virtual Sales Expert
AT&T
04.2021 - 01.2023
Assistant Director of Concierge
07.2018 - 06.2021
Cashier/Cook/Customer Service
Shake Shack
05.2017 - 07.2018
Cyber Security - Computer Science
Henry Harvin Education
GED -
Bourough of Manhattan Community College