Ashley Flores
Temple Terrace,FL
Summary
A seasoned professional with a proven track record in operations management and policy development, I have significantly enhanced performance and quality assurance at Princeton Consumer Research. My expertise in data analysis and staff development, coupled with a strong foundation in HIPAA and good clinical practices, positions me as a dynamic leader in program leadership and operational planning.
Overview
11
11
years of professional experience
Work History
Site Director
Princeton Consumer Research
Tampa, FL
11.2020 - Current
- Ability to understand and follow company SOPs.
- Review and assess the protocol (including amendments) for clarity, logistical feasibility, safety, inconsistencies, etc., when requested too.
- Assist PI and the SS to ensure that all training and study requirements are met prior to trial conduct.
- Discuss study test products, required procedures, eligibility criteria, and impact on office flow with the investigator and site staff.
- Assist with the planning and creation of appropriate recruitment materials.
- Assist in the development of a recruitment plan and obtain a listing of potential candidates to contact from the subject database.
- Actively work with the recruitment team in calling and recruiting subjects for your studies, and other site studies.
- Attend investigator meetings.
- Coordinate and attend pre-study site visits, site initiation visits, and monitor visits with clinical staff and Sponsor/CRO representatives, and report a summary to the Regional Manager if they are not in attendance.
- Assist in the creation or review of sponsor-provided protocol specific source documents.
- Determine facility, equipment and outsource vendor requirements and availability.
- Ensure adequate supplies have arrived on site for protocol initiation.
- Ensure education of Assistant CTAs and other site staff, and/or sub-investigators is completed for required tasks.
- Ensure all training records for team members is up to date.
Front Desk Supervisor
Florida Orthopedic Institute
Tampa, FL
01.2019 - 11.2020
- Oversee the operations of the Telecom Clinic.
- Create and maintain a schedule for all assigned front desk staff and screeners.
- Track weekly statistics, and forward the totals to the Clinic Manager on a weekly basis.
- Review stats, and assist in initiating changes as necessary.
- Responsible for verifying all batches for the telecom locations.
- Assist with creating and revising policies and protocols.
- Train and ensure that all new or revised policies and procedures are being followed.
- Acts as a clinical coordinator between staff, physicians, and administration.
- Assure compliance with all company plans, policies, and procedures set forth by the Florida Orthopaedic Institute.
- Completes front desk employee evaluations and disciplinary actions.
- Serves as a member of the Emergency Medical Response and Violence Response Teams.
- Assist in handling patient complaints, and ensure the Quality Assurance Department is notified as necessary.
- Handle all departmental and employee issues as needed.
Reviews weekly and monthly Clinic Lead reports to ensure all medications are up to date, and expired or used medications are replaced. - Assists the Satellite Manager with new employee interviews.
Patient Advocate/ Medical Records Custodian
Florida Orthopedic Institute
Tampa, FL
07.2016 - 01.2019
- Conflict resolution and process improvement implementation throughout the offices, developing policies, and implementing policies and procedures.
- Tracking and analyzing patient complaints, as well as working with department managers to prevent recurring issues.
- Tracking and distribution of all medical records, radiology subpoenas.
Communication with attorney offices on questions, scheduling, and handling all medical records depositions. - Pharmacy technician.
- Submitted weekly stats.
- Scheduled viscosupplementation injections.
- Collected clinic monies, distributed, received, and verified patient paperwork.
- Distributed, received, and verified patient paperwork
- Documented and resolved patients' grievances.
Front Desk Representative
Florida Orthopedic Institute
Tampa, FL
07.2014 - 07.2016
- Assist patients with the check-in and check-out.
- Collect co-payments and balances.
- Prepared paperwork for the following clinic to ensure a smooth patient flow.
- Provided excellent customer service.
- Scheduling follow-up appointments.
- Batching daily collections, reconciling missing tickets, and maintaining the correct balance in the cashbox.
Office Associate
Sears Holdings
Tampa, FL
08.2013 - 07.2014
- Reconciles safe fund, including cash from registers.
- Inputs, overs, and shorts in the online tool.
- Sorts, works, and distributes sales details.
- Distributes reports to the Store Manager, Assistant Manager, and Leads.
- Processes vouchers/change orders. Maintains files for various reports and details.
- Processes payroll workflow, enters approved punch corrections, and timely commits payroll for hourly associates.
Education
Cosmetologist - Full Specialist
The Salon Professional Academy
Tampa, FL05-2014
High School Diploma -
C. Leon King Senior High School
Tampa, FL08-2007
Skills
- Operations management
- Policy development
- Staff development
- Performance improvements
- Facility management
- Program leadership
- Quality assurance
- Project oversight
- HIPPA
- Operational planning
- Business administration
- Data collection techniques
- Database organization
- Data analysis
- Good clinical practices
References
References available upon request.
Timeline
Site Director
Princeton Consumer Research
11.2020 - Current
Front Desk Supervisor
Florida Orthopedic Institute
01.2019 - 11.2020
Patient Advocate/ Medical Records Custodian
Florida Orthopedic Institute
07.2016 - 01.2019
Front Desk Representative
Florida Orthopedic Institute
07.2014 - 07.2016
Office Associate
Sears Holdings
08.2013 - 07.2014
Cosmetologist - Full Specialist
The Salon Professional Academy
High School Diploma -
C. Leon King Senior High School
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