Ashley Flores
Houston,TX
Summary
Proven expertise in food service and exceptional customer service, demonstrated through roles at Landry’s and Hilton Americas Hotel. Excelled in fast-paced environments, enhancing guest satisfaction and operational efficiency. Skilled in clear communication and teamwork, adept at managing multiple tasks with precision. Achieved significant improvements in service delivery standards.
Diligent Food Service worker with successful history in Type settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Banquet Server
Landry’s
Houston, TX
08.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
In Room Dining Server
Hilton Americas Hotel
Houston, TX
05.2024 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
In Room Dining Server
Landry’s Post Oak Hotel
Houston, TX
02.2022 - 05.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Ensured proper handling and storage of food items by adhering to established guidelines for food safety.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Verified accuracy and quality of orders before delivery.
- Served meals to customers according to established guidelines.
- Maintained clean and safe work environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Inspected dishes and utensils for cleanliness.
In Room Dining Server
Hotel ZaZa
Memorial City
08.2018 - 03.2021
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Adhered to strict hygiene standards, minimizing risk of contamination or foodborne illness incidents.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Maintained a clean and organized work environment, ensuring a high standard of cleanliness in all in-room dining areas.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected dishes and utensils for cleanliness.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Increased sales significantly by upselling higher-end products to customers.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
High School Diploma -
Mayde Creek High School
Katy, TX06.2017
Skills
- Clear communication
- Strong teamwork
- Customer service
- Time management
- Food service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Banquet Server
Landry’s
08.2024 - Current
In Room Dining Server
Hilton Americas Hotel
05.2024 - Current
In Room Dining Server
Landry’s Post Oak Hotel
02.2022 - 05.2024
In Room Dining Server
Hotel ZaZa
08.2018 - 03.2021
High School Diploma -
Mayde Creek High School