Ashley Fontaine
West Warwick,RI
Summary
Accomplished General Manager with a proven track record of driving business growth at Extended Stay America through strategic planning and operational excellence. Expert in customer relationship management and P&L management, demonstrating a unique blend of analytical and interpersonal skills to boost customer retention and financial stability. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Extended Stay America
2019.05 - 2024.05
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Manager
Longhorn Steakhouse
2016.08 - 2019.05
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
Longhorn Steakhouse
2011.05 - 2016.08
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Dighton Rehoboth High School
Dighton, MA06.2006
Skills
- Quality Management
- Customer Relationship Management
- Customer Retention
- Expense Control
- Supply Chain Management
- Staff Supervision
- P&L Management
- Workflow Planning
- Project Management
- Schedule Management
- Operations Oversight
- Performance Improvements
- Recruitment
- Staffing
Timeline
General Manager
Extended Stay America
2019.05 - 2024.05
Assistant Manager
Longhorn Steakhouse
2016.08 - 2019.05
Server
Longhorn Steakhouse
2011.05 - 2016.08
High School Diploma -
Dighton Rehoboth High School
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