Nefthali Capua
Colorado Springs,CO
Summary
Customer-focused general manager with extensive experience in enhancing production efficiency and reducing downtime. Proven ability to manage multiple projects under pressure while meeting tight deadlines. Strong leadership and strategic planning skills contribute to effective team management and operational success.
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
1
1
year of professional experience
Work History
General Manager And Director of Training
Extended Stay America, ESA
Colorado Springs , CO
03.2024 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Monitored customer feedback surveys and took appropriate action based on results.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
Bachelor of Science - Journalism And Mass Communication
University Of Luzon
06-1984
Skills
- Customer service
- Revenue management
- Occupancy forecasting
- Budget management
- Labor cost controls
- Staff training and development
- Conflict resolution
- Supervision and training
Accomplishments
# 1 in the Entire Company multiple times for having the Highest Social Media Score
# 1 in the Entire Company multiple times for having the Highest Medalia (NPS) Score.
Received The Company's Team Excellency Award in 2024
Timeline
General Manager And Director of Training
Extended Stay America, ESA
03.2024 - Current
Bachelor of Science - Journalism And Mass Communication
University Of Luzon
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