Hi, I’m
Ashley Fornaciari
Framingham,MA
Summary
Proven to excel in high-pressure environments, demonstrated during tenure at Double Tree Hilton, where I effectively managed high customer volumes and ensured seamless bar operations. Skilled in cash register operation and customer service, I significantly reduced wait times, showcasing my strong multitasking ability and commitment to excellence.
Overview
5
years of professional experience
Work History
Double Tree Hilton
Bartender/foodrunner
04.2024 - 07.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maks Roastbeef and Breakfast
Waitress/cashier
01.2022 - 06.2023
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
Replenishment/fitting Room/cashier
Retail Sales Associate
05.2019 - 01.2022
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Coordinated with stock team to expedite restocking of high-demand items.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Franklin High School , Franklin, MA
Diploma
05.2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Cash Register Operation
- Professional Appearance
- Food Service
- Food Running
- Food Preparation
- Garnishing Drinks
- Calm and Composed
Timeline
Bartender/foodrunner
Double Tree Hilton
04.2024 - 07.2024
Waitress/cashier
Maks Roastbeef and Breakfast
01.2022 - 06.2023
Retail Sales Associate
Replenishment/fitting Room/cashier
05.2019 - 01.2022
Franklin High School
Diploma
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