Ashley Fosselman
Oakley,CA
Summary
Dynamic Treatment Coordinator with a proven track record at Tooth and Tongue Anesthesia, excelling in patient care coordination and insurance verification. Enhanced case acceptance rates through effective communication and financial counseling. Skilled in EPIC software, with strong organizational and critical thinking abilities, ensuring optimal treatment outcomes and exceptional customer service.
Healthcare professional with proven track record in coordinating patient treatments and optimizing care management. Extensive experience in building trust with patients and their families while ensuring efficient communication with medical staff. Noted for exceptional organizational skills and collaborative approach to achieving successful patient outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Treatment Coordinator/RDA
Tooth and Tongue Anesthesia
Walnut Creek, CA
11.2022 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Treatment Coordinator
Smilemakers
Concord, CA
10.2018 - 10.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Explained treatment choices to patients and helped determine best options.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Laid out potential payment plans for patients.
- Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Reviewed X-rays to help patients determine best treatments.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Processed time cards, time card edits and payroll
Registration Clerk
John Muir Hospital
Walnut Creek, CA
01.2012 - 04.2021
- Conducted regular performance reviews for team members, providing constructive feedback and setting clear expectations for growth and development.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- EPIC Software
Education
RDA - Dental
Western Career College
Antioch, CA06.2008
Skills
- Appointment scheduling
- HIPAA compliance
- Office administration
- Financial counseling
- Recordkeeping
- Insurance verification
- Patient care coordination
- Treatment Planning
- Customer service
- Organizational skills
- Multitasking
- Critical thinking skills
- Claims processing
- Proficient in EPIC, Eagelsoft, Dentrix
- Payroll
Certification
CPR
BLS
PALS
RDA
Timeline
Treatment Coordinator/RDA
Tooth and Tongue Anesthesia
11.2022 - Current
Treatment Coordinator
Smilemakers
10.2018 - 10.2022
Registration Clerk
John Muir Hospital
01.2012 - 04.2021
RDA - Dental
Western Career College