Ashley Francis
Panama City Beach,FL
Summary
Adaptable Hospitality Specialist with 19 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.
Overview
17
17
years of professional experience
Work History
Business Owner
Maid 4 U Services
Panama City Beach, FL
09.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Prepared annual budgets with controls to prevent overages.
Small Business Owner
A&A Maintenance Services
Panama City Beach, FL
04.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Achieved consistent growth with careful planning and execution of business development initiatives.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Designed business plan to define concept, short-term and long-term goals and strategies.
General Manager
Shores Of Panama Resort
Panama City Beach, FL
01.2013 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Royal American Hospitality
Panama City Beach, FL
03.2007 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
Associate Of Business Administration - Business Administration
Gulf Coast State College
Panama City, FL05.2012
Digital Design - Design And Visual Communications
Tom P Haney Technical Center
Panama City, FL05.2005
High School Diploma - High School
Tom P Haney Technical Center
Panama City, FL05.2005
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Work Planning and Prioritization
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Project Management
- Business Development
- Business Administration
- Purchasing and planning
- Strategic Decision-Making
- Issue Resolution
- Professional Networking
- Budget Control
- Operations Management
- Social Media Marketing
- Bookkeeping
- Quality Assurance
- Cost Control and Budgeting
- Staff hiring
- Sales Planning
- Financial Management
- Sales Development
- Accounting management
- Negotiation and Persuasion
- Strategic Planning
- Start-Up Operations
- Business marketing
- New Business Development
- Staff Management
- Negotiation
- Coaching and Mentoring
- Sales strategics
- Process Improvement
- Financial Planning
- Vendor Relationship Management
- Cost analysis and savings
- Incident Response
- Staffing oversight
- Consulting
- Contract Management
Timeline
Business Owner
Maid 4 U Services
09.2020 - Current
Small Business Owner
A&A Maintenance Services
04.2019 - Current
General Manager
Shores Of Panama Resort
01.2013 - Current
Assistant Manager
Royal American Hospitality
03.2007 - 07.2013
Associate Of Business Administration - Business Administration
Gulf Coast State College
Digital Design - Design And Visual Communications
Tom P Haney Technical Center
High School Diploma - High School
Tom P Haney Technical Center