Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Franklin

Batesburg,SC

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision

Overview

17
17
years of professional experience

Work History

Administrative Assistant

South Carolina ENT Allergy
07.2022 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Collect patient and client documents and information upon referral.
  • Built and maintained excellent customer relationships through timely response to inquiries.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

Administrative Assistant

Lexington School District One
07.2017 - 12.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Lead Preschool Teacher

Lexington United Methodist Church
08.2015 - 08.2018
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Submitted weekly lesson plans.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Developed and implemented behavior management plans.

Patient Access Representative

Lexington Medical Center
01.2008 - 07.2015


  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Processed payments and co pays using cash and credit cards, maintaining accurate records of transactions.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Greeted and assisted patients with check-in procedures.
  • Resolved customer complaints using established follow-up procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Preparing bank deposits at the end of every shift.

Education

Program: Phlebotomy - Nursing, ADN

Midlands Technical College
01.2008

High School Diploma -

White Knoll High School
05-2007

Skills

  • Microsoft Office, Powerpoint, Word
  • Customer Service
  • File/Records Maintenance
  • Billing/Bank Deposits
  • Bookkeeping
  • Scheduling, filing
  • Conflict mediation
  • Insurance eligibility verification
  • Back office operations
  • Health insurance processing
  • Accounting skills

Timeline

Administrative Assistant

South Carolina ENT Allergy
07.2022 - 08.2024

Administrative Assistant

Lexington School District One
07.2017 - 12.2019

Lead Preschool Teacher

Lexington United Methodist Church
08.2015 - 08.2018

Patient Access Representative

Lexington Medical Center
01.2008 - 07.2015

Program: Phlebotomy - Nursing, ADN

Midlands Technical College

High School Diploma -

White Knoll High School

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