Ashley Franklin
Kinards,SC
Summary
Detail-oriented administrative professional with strong skills in customer service, data entry, and time management. Proven ability to streamline office processes and enhance team collaboration.
Dedicated administrative assistant with over four years of experience in office administration. Proficient in Microsoft Office Suite, committed to delivering exceptional customer service and improving workflow efficiency through effective communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Department of Public Health
Laurens, SC
04.2020 - Current
- Developed and maintained filing systems to ensure easy access to information.
- Streamlined office procedures, improving workflow efficiency across administrative tasks.
- Trained new staff on office protocols and software applications to enhance productivity.
- Collaborated with cross-functional teams to support public health outreach programs.
- Monitored inventory levels and ordered supplies to maintain operational readiness.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Contributed to policy updates, researching regulations to ensure company compliance.
Team Leader
Tractor Supply
Newberry, SC
01.2019 - 04.2020
- Led team in daily operations, ensuring compliance with safety protocols and company standards.
- Mentored staff on product knowledge and customer service techniques to enhance team performance.
- Streamlined inventory management processes, resulting in improved stock accuracy and availability.
- Coordinated training sessions for new hires, fostering a knowledgeable and efficient workforce.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Animal Control Officer
Laurens Animal Control
Laurens, SC
01.2017 - 12.2018
- Enforced local animal control regulations, ensuring compliance and public safety.
- Rescued injured and abandoned animals, providing immediate care and transportation to veterinary services.
- Conducted field investigations into animal cruelty reports, gathering evidence for legal proceedings.
- Coordinated community outreach programs to promote responsible pet ownership and adoption initiatives.
- Maintained a safe environment for animals in the shelter by performing daily health checks, feeding, and cleaning duties.
- Ensured proper handling of deceased animals for transport to designated disposal facilities while adhering to established protocols.
- Managed accurate record-keeping systems for all impounded animals, ensuring timely updates and smooth communication with other departments.
- Unloaded and impounded animals received from animal control and public.
- Assisted in the successful rehoming of animals by carrying out adoption processes, including interviewing potential adopters and conducting home visits.
- Administered vaccinations, microchipping services, and basic medical care for animals under the shelter''s supervision, promoting overall wellbeing.
- Maximized efficiency in operations by maintaining up-to-date knowledge of state and local regulations related to animal control practices.
- Identified and recorded animal breeds for [Type] records.
- Supplied animals with food, water, and personal care.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
Nursing Assistant
Private Care
Clinton, SC
01.2008 - 01.2017
- Provided compassionate care to patients, ensuring comfort and addressing daily needs.
- Assisted nurses with medical procedures, maintaining a sterile environment for patient safety.
- Monitored vital signs and reported changes to healthcare team promptly for timely interventions.
- Educated patients and families on care plans, promoting understanding and compliance with treatments.
- Documented patient information accurately in electronic health records, enhancing communication among staff.
- Trained new nursing assistants on best practices and hospital protocols, fostering a supportive learning environment.
- Collaborated with interdisciplinary teams to optimize patient care strategies and improve outcomes.
- Implemented infection control measures, contributing to enhanced hygiene standards within the facility.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
Education
High School Diploma -
Clinton High School
Clinton, SCSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Clerical support
Timeline
Administrative Assistant
Department of Public Health
04.2020 - Current
Team Leader
Tractor Supply
01.2019 - 04.2020
Animal Control Officer
Laurens Animal Control
01.2017 - 12.2018
Nursing Assistant
Private Care
01.2008 - 01.2017
High School Diploma -
Clinton High School