Ashley Frierson
Tacoma
Summary
Highly organized Administrative Assistant with exemplary multitasking, time management and customer service skills. Responsible professional willing to go the extra mile to assist others with solving problems. Authorized to work in the US for any employer
Overview
12
12
years of professional experience
Work History
Intake Coordinator
Puget Sound Home Health
Tacoma, Washington
02.2025 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Typemedical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Administrative Assistant
Careage Home Health
Bellevue, WA
06.2023 - 01.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Software to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Prepared and processed patient referrals and transfer requests.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered phone calls and messages for Number-physician Typemedical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Conducted patient intake interviews, recording and documenting relevant information.
Administrative Assistant
Fluens Children's Therapy
University Place, WA
04.2022 - 05.2023
- Completed clerical duties and tasks for clinic administration
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Managed multi-line phone system and pleasantly greeted patients
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic and health history to keep information current
- Maintained current and accurate medical records for patients
- Organized paperwork such as charts and reports for office and patient needs
- Transcribed phone messages and relayed to appropriate personnel
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Completed patient referrals to other medical specialists
- Supported office staff and operational requirements with administrative tasks
- Enhanced office productivity by handling high volume of callers per day
- Responded to correspondence from insurance companies to verify patient's coverage
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Front Desk Receptionist
European Wax Center
University Place, WA
04.2021 - 03.2022
- Restocked retail shelves
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used internal software to process reservations, check-ins and check-outs
- Collected service and wax pass fees and payments
- Responded swiftly to reservation requests and other inquiries made via establishment website or phone
- Independently open and closed center
- Helped train new hire GSA's to work front desk.
Library Technician
Pierce College
Lakewood, WA
09.2016 - 06.2020
- Mitigated librarian workload by independently managing basic patron requests and locating materials
- Showed patrons where to find library resources and collected equipment, reference pieces and other items
- Assisted staff with completing special projects such as interlibrary loans
- Kept library shelves and printed materials well-stocked and organized according to established system
- Organized and maintained detailed records on equipment use, materials logs and circulation activities
- Monitored patrons to enforce adherence to library policies for material management and behavior
- Assisted patrons with operation of library photocopiers, microfiche and audio/visual equipment
- Catalogued and sorted books and library materials.
Retail Sales Associate
Bath & Body Works
Tacoma, WA
10.2015 - 01.2016
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Informed customers of current store promotions to encourage additional sales purchases
- Organized store displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
- Greeted customers and helped with product questions, selections and purchases
- Issued receipts and processed refunds, credits or exchanges.
Retail Sales Associate
Burlington Coat Factory
Lakewood, WA
04.2014 - 08.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Informed customers of current store promotions to encourage additional sales purchases
- Organized store displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
- Greeted customers and helped with product questions, selections and purchases
- Issued receipts and processed refunds, credits or exchanges.
Retail Sales Associate
Macy's
Tacoma, WA
10.2014 - 01.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Helped customers complete purchases, locate items and join reward programs
- Informed customers of current store promotions to encourage additional sales purchases
- Organized store displays to promote and maintain visually appealing environments
- Maintained clean sales floor and straightened and faced merchandise
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered questions about store policies and addressed customer concerns
- Greeted customers and helped with product questions, selections and purchases
- Issued receipts and processed refunds, credits or exchanges.
Education
Master of Science -
University of Denver
Denver, COBachelor of Arts - World History
University of Washington-Tacoma Campus
Tacoma, WA12.2020
Associate of Arts degree - undefined
Pierce College at Fort Steilacoom
Lakewood, WA06.2017
Skills
- Writing Skills
- Proofreading
- HIPAA
- Clerical experience
- Medical Records
- Customer service
- Front desk
- EMR systems
- Microsoft Word
- Microsoft Excel
- Organizational skills
- Research
- Data Inputting
- Library Services
- Retail Sales
- Windows
- Documentation Review
- Microsoft Outlook
- Cash register
- Pricing
- Microsoft Powerpoint
- Administrative experience
- Guest services
- Intake Experience
Indeed Assessments
- Administrative assistant/receptionist, Proficient 02/2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
- Call center customer service, Proficient 02/2022 Demonstrating customer service skills in a call center setting Full results: Proficient
- Customer service, Proficient 01/2021 Identifying and resolving common customer issues Full results: Proficient
Timeline
Intake Coordinator
Puget Sound Home Health
02.2025 - Current
Administrative Assistant
Careage Home Health
06.2023 - 01.2025
Administrative Assistant
Fluens Children's Therapy
04.2022 - 05.2023
Front Desk Receptionist
European Wax Center
04.2021 - 03.2022
Library Technician
Pierce College
09.2016 - 06.2020
Retail Sales Associate
Bath & Body Works
10.2015 - 01.2016
Retail Sales Associate
Macy's
10.2014 - 01.2015
Retail Sales Associate
Burlington Coat Factory
04.2014 - 08.2015
Bachelor of Arts - World History
University of Washington-Tacoma Campus
Associate of Arts degree - undefined
Pierce College at Fort Steilacoom
Master of Science -
University of Denver