Ashley Frohman
Largo,FL
Summary
Dedicated cosmetologist with proven expertise in client consultation and relationship building, ensuring high customer satisfaction and retention.
Overview
1
1
Language
17
17
years of professional experience
Work History
Cosmetologist
Independent Contracting
Struthers, OH
02.2020 - Current
- Delivered customized haircuts and color treatments based on client preferences and trends.
- Developed client relationships through exceptional service, resulting in repeat business and referrals.
- Streamlined appointment scheduling processes to optimize workflow and reduce wait times for clients.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Answered phone calls and emails to schedule client appointments.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Advised clients on skincare routines and product selections to enhance overall health and appearance.
- Maintained cleanliness and organization of tools and workstations to ensure a safe environment.
Cosmetologist
Regis Hair Salon
04.2014 - 02.2020
- Stayed current with industry trends by attending workshops, enhancing skill set, and sharing knowledge with team members.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Answered phone calls and emails to schedule client appointments.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with the latest hairstyles.
Restaurant Hostess
Luva Bella Winery
Lowellville, OH
09.2012 - 04.2014
- Managed reservations and waitlists, optimizing table turnover and guest satisfaction.
- Coordinated communication between front-of-house staff and kitchen for efficient service.
- Trained new host staff on customer service standards and operational procedures.
- Greeted and seated guests, ensuring smooth flow of restaurant operations.
- Resolved guest inquiries and concerns promptly to maintain positive dining atmosphere.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Customer Service Representative
Barnes And Noble Bookstore
Boardman, OH
05.2009 - 06.2013
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times.
- Developed and implemented strategies for top-tier customer service.
- Operated cash registers accurately, ensuring correct transactions and efficient customer service.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
High School Diploma -
Lowellville High School
Lowellville, OH05.2010
No Degree - General Studies
Youngstown State University
Youngstown, OHCosmetology License - Cosmetology
Mahoning County CTC
Canfield, OH05.2010
Skills
- Licensed cosmetologist
- Friendly interactions
- Customer consultation
- Certified cosmetologist
- Salon management
- Product explanations
- Effective communication
- Clear communication
- Professional ethics
- Social skills
- Specialized hair treatments
- Salon operational management
- Relationship building
Languages
English
Timeline
Cosmetologist
Independent Contracting
02.2020 - Current
Cosmetologist
Regis Hair Salon
04.2014 - 02.2020
Restaurant Hostess
Luva Bella Winery
09.2012 - 04.2014
Customer Service Representative
Barnes And Noble Bookstore
05.2009 - 06.2013
No Degree - General Studies
Youngstown State University
High School Diploma -
Lowellville High School
Cosmetology License - Cosmetology
Mahoning County CTC