Ashley Fuentes-Miranda
Summary
Adept at time management and problem-solving, I enhanced guest satisfaction at CMC Hotels by streamlining check-in processes and maintaining high standards of professionalism. My bilingual communication skills improved client relations and operational efficiency. Polite and positive front desk ambassador with exceptional telephone etiquette. Easily adaptable to high-pressure, dynamic situations.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
CMC Hotels
11.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Utilized hotel management software for data entry and reporting purposes.
Spanish Interpreter Volunteer
Self Employed
05.2020 - Current
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Enhanced communication by accurately interpreting and translating complex legal documents for Spanish-speaking clients.
- Boosted customer satisfaction for international businesses, facilitating smooth communication through expert translation of marketing materials and product information.
Valet
Parking Management Company
08.2023 - 10.2023
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Construction Framer
MC Framing
05.2022 - 08.2023
- Ensured proper installation of structural elements such as beams, headers, and floor systems following blueprints and specifications.
- Contributed to successful project outcomes by consistently meeting deadlines and staying within budget constraints.
- Supported professional growth among team members through ongoing mentorship in carpentry techniques and best practices for construction framing activities.
- Reduced material waste by accurately measuring, cutting, and assembling wood framing components.
- Upheld exceptional levels of accuracy in measurements during layout processes for walls, ceilings, floors which resulted in fewer adjustments later on.
Education
Associate of Applied Science - Construction Management
Central Piedmont Community College
Charlotte, NC05.2027
High School Diploma -
East Mecklenburg High School
Charlotte, NC06.2023
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Guest Relations
- Workforce Management
- Supervising staff
- Oral and written communications
- Clerical duties
- Administrative Support
- Transaction Processing
- Training and mentoring
Accomplishments
- Recognized by customers and Managers for expedient and effective service.
- Documented and resolved guest related issues which led to satisfied relations and same guest frequency.
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
CMC Hotels
11.2023 - Current
Valet
Parking Management Company
08.2023 - 10.2023
Construction Framer
MC Framing
05.2022 - 08.2023
Spanish Interpreter Volunteer
Self Employed
05.2020 - Current
Associate of Applied Science - Construction Management
Central Piedmont Community College
High School Diploma -
East Mecklenburg High School
Similar Profiles
Chelsea SimmonsChelsea Simmons
Hotel Night Manager at CMC HotelsHotel Night Manager at CMC Hotels
Taralyn PinderTaralyn Pinder
Corporate Director of Sales & Marketing at CMC HotelsCorporate Director of Sales & Marketing at CMC Hotels
MARY ANNE LATTIMOREMARY ANNE LATTIMORE
OWNER at CMC TAX SERVICE / CMC UNIQUE LLCOWNER at CMC TAX SERVICE / CMC UNIQUE LLC
Desmarie LeonDesmarie Leon
Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.Front desk associate, front desk receptionist, Shift lead, Sales associate at Agriscape inc.
HIMANSHU PALHIMANSHU PAL
Front Desk Associate /Front Desk Night Auditor at Crowne PlazaFront Desk Associate /Front Desk Night Auditor at Crowne Plaza