Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Fulk

Villa Grove,IL

Summary

Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.

Overview

4
4
years of professional experience

Work History

Bartender/Waitress

The Embarras
Villa Grove, IL
02.2021 - Current
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.

Sales Associate

VF Outlet
Tuscola, IL
08.2018 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.

Fronter

Monical’s Pizza
Villa Grove, IL
07.2017 - 07.2018
  • Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
  • Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items.

Education

Criminology

Parkland College
Champaign, IL

Criminology/Criminal Justice

Eastern Illinois University
Charleston, IL

High School Diploma -

Villa Grove High School
Villa Grove, IL
05.2019

Skills

  • Special Requests and Substitutions
  • Cool Under Pressure
  • Customer Service and Rapport
  • Team Player

Timeline

Bartender/Waitress

The Embarras
02.2021 - Current

Sales Associate

VF Outlet
08.2018 - 12.2019

Fronter

Monical’s Pizza
07.2017 - 07.2018

Criminology

Parkland College

Criminology/Criminal Justice

Eastern Illinois University

High School Diploma -

Villa Grove High School

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Ashley Fulk