Ashley Gallardo
Customer Service Professional
Goodyear,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
American Express
10.2018 - 06.2024
- Handled customer inquiries professionally, and within a timely manner
- Resolved customer complaints with empathy, and showing willingness to assist
- Actively listened to customers, and handled concerns quickly
- Managed high-stress situations effectively, while maintaining professionalism
Fraud Analyst
Bank Of America
08.2013 - 06.2018
- Evaluated customer data to identify and mitigate fraud
- Monitored fraud trends to help prevent fraud
- Worked with corporate Program administrators to protect their employee accounts
Education
High School Diploma -
Primavera Online High School
Home 05.2001 -
Skills
Customer Service
Hobbies
- Enjoy Camping, and being outdoors with my family
- Loves to travel - cities, theme parks, and eatery
- Family is extremely important to me
Timeline
Customer Service Representative
American Express
10.2018 - 06.2024
Fraud Analyst
Bank Of America
08.2013 - 06.2018
High School Diploma -
Primavera Online High School
05.2001 -