Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Ashley Gallardo

Customer Service Professional
Goodyear,AZ

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

American Express
10.2018 - 06.2024
  • Handled customer inquiries professionally, and within a timely manner
  • Resolved customer complaints with empathy, and showing willingness to assist
  • Actively listened to customers, and handled concerns quickly
  • Managed high-stress situations effectively, while maintaining professionalism

Fraud Analyst

Bank Of America
08.2013 - 06.2018
  • Evaluated customer data to identify and mitigate fraud
  • Monitored fraud trends to help prevent fraud
  • Worked with corporate Program administrators to protect their employee accounts

Education

High School Diploma -

Primavera Online High School
Home
05.2001 -

Skills

Customer Service

Hobbies

- Enjoy Camping, and being outdoors with my family

- Loves to travel - cities, theme parks, and eatery 

- Family is extremely important to me

Timeline

Customer Service Representative

American Express
10.2018 - 06.2024

Fraud Analyst

Bank Of America
08.2013 - 06.2018

High School Diploma -

Primavera Online High School
05.2001 -
Ashley GallardoCustomer Service Professional