Ashley Gamos
Worcester,MA
Summary
Dependable Customer Solutions Specialist with 3+ years of experience in customer support and technical helpdesk roles. Adept at resolving complex technical issues, creating documentation, and providing exceptional service across multiple channels. Passionate about leveraging AI to enhance educational experiences and empower educators. Strong communicator with a problem-solving mindset and a commitment to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Automated Health Systems Inc.
Worcester, MA
04.2022 - 04.2025
- Provided high-quality support to customers, resolving inquiries and complaints with a 95% satisfaction rate.
- Maintained detailed records of customer interactions and transactions, ensuring accurate follow-up.
- Performed administrative tasks, including database updates and report generation, to streamline operations.
- Served as the primary liaison for key accounts, ensuring best-in-class customer experiences, and fostering long-term relationships.
- Processed and managed sales orders, forecasts, and open order reports with 99% accuracy using ERP systems.
- Collaborated with Strategic Account Directors to execute business reviews, identify growth opportunities, and align customer needs with company capabilities.
Help Desk Assistant
MassEdCo
Worcester, MA
12.2020 - 02.2022
- Supported customers with online billing, account access, and technical issues, using ticketing systems like SYSAID and ServiceNow.
- Gathered customer feedback to identify training and process improvement opportunities.
- Managed inbound calls and emails, directing inquiries to the appropriate personnel.
- Trained new team members and served as an internal knowledge resource for support-related questions.
Education
BBA - Bachelor of Business Administration
Quinsigamond Community College
Worcester05-2021
Skills
- ERP systems: SAP and Oracle
- Microsoft Office: Advanced Excel, PowerPoint, and Outlook
- CRM software: Salesforce and HubSpot
- Ticketing systems
- Data analysis: Power BI and Tableau
- Problem-solving: Process improvement through inquiry analysis
Timeline
Customer Service Representative
Automated Health Systems Inc.
04.2022 - 04.2025
Help Desk Assistant
MassEdCo
12.2020 - 02.2022
BBA - Bachelor of Business Administration
Quinsigamond Community College
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