Ashley Gant
Miami
Summary
Customer-focused aviation professional with over 7 years of experience in airport security, public safety, and caregiving. Proven ability to ensure passenger and client safety, follow strict compliance and care protocols, and deliver calm, professional service in high-volume, fast-paced environments. Strong team collaborator with excellent communication skills and a service-driven approach aligned with American Airlines’ commitment to safety, care, and reliability.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Child Caregiver
State Of Florida License
Miami
07.2024 - Current
- Supervised children's activities and ensured a safe play environment.
- Assisted with daily routines including meal preparation and hygiene care.
- Communicated effectively with parents about children's progress and needs.
- Administered first aid and managed health-related emergencies as needed.
- Provided emotional support when needed during periods of distress or anxiety.
- Provided a safe, nurturing and stimulating environment for children of all ages.
- Developed individual care plans for children based on their needs and interests.
Transportation Security Officer
TSA
Miami
09.2016 - 01.2024
- Screened passengers and baggage for prohibited items using advanced detection equipment.
- Collaborated with team members to maintain a secure airport environment.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Upheld strong customer service standards while completing screenings.
- Provided security and protection to travelers across all transportation sectors.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Communicated effectively with team members while performing duties under pressure.
- Demonstrated an ability to work well under pressure in high-stress situations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted travelers with inquiries, providing information on procedures and airport services.
- Trained new officers on screening processes and emergency response procedures effectively.
Panda Express
University of Miami- school
Miami
04.2014 - 07.2016
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided exceptional customer service in a high-volume dining environment.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted in training new servers on menu items and service standards.
- Upsold food and beverage items to increase sales opportunities.
- Resolved customer complaints promptly to enhance dining experience.
Education
Miami Palmetto Senior High School
Pinterest , FLSkills
- Public Safety
- Problem Solving
- Hardworking
- Operational Efficiency
- Stress Management
- Leadership
- Initiative
References
References available upon request.
Timeline
Child Caregiver
State Of Florida License
07.2024 - Current
Transportation Security Officer
TSA
09.2016 - 01.2024
Panda Express
University of Miami- school
04.2014 - 07.2016
Miami Palmetto Senior High School