Summary
Overview
Work History
Education
Skills
Notes
Timeline
Generic

Ashley Garcia

LaGrange,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Key Bank Corp
Brooklyn , OH
11.2022 - Current
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collected deposits or payments and arranged for billing.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Dental Assistant

Lorain Health & Dentistry
Elyria, OH
03.2021 - 10.2022
  • Assist Dentist with medical and dental emergencies/procedures
  • Update and maintain clients' dental records
  • Take and process X-rays of patients
  • Treatment room decontamination, instrument processing and sterilization
  • Recording treatment planning and referrals for patients

Cashier

McDonalds
LaGrange
06.2014 - 07.2019
  • Provided quick and efficient service to customers
  • Cash handling and reconciling
  • Cross trained and coordinated scheduling with team members to ensure seamless service
  • Ensured work environment was maintained at a professional organized level

Education

Lorain County JVS Dental Assisting & Radiography
12.2020

American Heart Association First Aid and Safety
05.2020

American Heart Association BLS for Healthcare Provider
05.2020

OHDELA Online Learning Academy
06.2016

Skills

  • Microsoft Office
  • Hardworking
  • Communication
  • Active Listening
  • Decision Making
  • Multitasking
  • Time Management
  • Customer Service
  • Call Management
  • Information Security
  • Inbound and Outbound Calling
  • Complaint Resolution

Notes

References available upon request.

Timeline

Customer Service Representative

Key Bank Corp
11.2022 - Current

Dental Assistant

Lorain Health & Dentistry
03.2021 - 10.2022

Cashier

McDonalds
06.2014 - 07.2019

Lorain County JVS Dental Assisting & Radiography

American Heart Association First Aid and Safety

American Heart Association BLS for Healthcare Provider

OHDELA Online Learning Academy

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Ashley Garcia