Ashley Garcia
HOWARD BEACH,NY
Summary
Experienced patient coordinator adept at supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Overview
15
15
years of professional experience
Work History
Executive Office Manager
1STHome Care of Ny Corp
01.2020 - Current
- Work with five healthcare professionals to create and implement individualized care plans for over 800 patients in various units.
- Share patient status updates during shift changes to ensure a continuum of care.
- Aide in the development and betterment of patient management and workflow processes.
- Boosted team morale by leading regular staff meetings to address challenges, celebrate successes, and implement new strategies for improvement.
- Ensured compliance with HIPAA regulations by implementing secure recordkeeping practices and training staff on proper handling of sensitive patient information.
- Oversaw facilities management tasks to maintain a clean, safe, and comfortable work environment for all employees.
Patient Coordinator
Proud Moments Aba
12.2015 - 01.2020
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Promoted a culture of continuous improvement through active participation in staff meetings, trainings, and professional development opportunities.
Lead Coordinator
Sincere Home Care
02.2010 - 09.2015
- Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated cross-functional teams consisting of diverse professionals from various disciplines in order to accomplish unified goals set forth by the organization.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Education
Associate of Science - Health Management & Clinical Assistance
LaGuardia Community College
Long Island City, NY06-2010
Skills
- Appointment scheduling
- Patient education
- Insurance verifying
- Strong communication
- Multidisciplinary team collaboration
- Organization
- Treatment coordination
- Interpreting physician orders
Timeline
Executive Office Manager
1STHome Care of Ny Corp
01.2020 - Current
Patient Coordinator
Proud Moments Aba
12.2015 - 01.2020
Lead Coordinator
Sincere Home Care
02.2010 - 09.2015
Associate of Science - Health Management & Clinical Assistance
LaGuardia Community College
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