Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY GARCIA

Navarre

Summary

Seasoned Technical Analyst with a robust background in Business Intelligence and Problem Solving. Enhanced IT operations efficiency and mentored peers, demonstrating a keen eye for Data Analysis and a collaborative approach to client-focused solution design. Diligent professional experienced with advanced technology, benchmarking, and capacity planning. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

11
11
years of professional experience

Work History

Account Manager

TriZetto Provider Solutions, a Cognizant
01.2014 - 05.2025
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended monthly sales meetings and quarterly sales trainings.

Technical Analyst

TriZetto Provider Solutions
01.2014 - 05.2025
  • Collaborated with internal teams to develop strategies for improving the efficiency of IT operations.
  • Analyzed customer requirements to design solutions that met their business needs.
  • Investigated incidents reported by customers using log files, system traces and other diagnostic tools.
  • Maintained knowledge base articles describing common issues encountered by end users.
  • Ensured compliance with applicable laws, regulations and policies regarding information security.
  • Provided technical guidance and mentorship to junior team members on a variety of topics.

Education

Associate in Science (A.S.) - Hotel and Restaurant Management

Saint Louis Community College at Forest Park
05.2005

Diploma - General

Festus R-6
Festus, MO
05.2002

Skills

  • Business Intelligence
  • Machine Learning
  • Big Data Technologies
  • System Integration
  • Problem Solving
  • Data Analysis
  • Attention to Detail
  • Client Relations
  • Team Collaboration
  • Technical Writing
  • Critical Thinking
  • Conflict Resolution
  • Time Management
  • Effective Communication
  • Remote Technical Support

Timeline

Account Manager

TriZetto Provider Solutions, a Cognizant
01.2014 - 05.2025

Technical Analyst

TriZetto Provider Solutions
01.2014 - 05.2025

Diploma - General

Festus R-6

Associate in Science (A.S.) - Hotel and Restaurant Management

Saint Louis Community College at Forest Park