ASHLEY GARCIA
Navarre
Summary
Results-driven Technical Analyst with extensive experience in Business Intelligence and Data Analysis. Proven ability to enhance IT operations efficiency and mentor colleagues while employing advanced technology for benchmarking and capacity planning. Strong skills in communication, organization, and problem-solving, with a focus on client-oriented solutions.
Overview
11
11
years of professional experience
Work History
Account Manager
TriZetto Provider Solutions, a Cognizant
01.2014 - 05.2025
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Attended monthly sales meetings and quarterly sales trainings.
Technical Analyst
TriZetto Provider Solutions
01.2014 - 05.2025
- Collaborated with internal teams to develop strategies for improving the efficiency of IT operations.
- Analyzed customer requirements to design solutions that met their business needs.
- Investigated incidents reported by customers using log files, system traces and other diagnostic tools.
- Maintained knowledge base articles describing common issues encountered by end users.
- Ensured compliance with applicable laws, regulations and policies regarding information security.
- Provided technical guidance and mentorship to junior team members on a variety of topics.
Education
Associate in Science (A.S.) - Hotel and Restaurant Management
Saint Louis Community College at Forest Park
Saint Louis05.2005
Diploma - General
Festus R-6
Festus, MO05.2002
Skills
- Business Intelligence
- Machine Learning
- Big Data Technologies
- System Integration
- Problem Solving
- Data Analysis
- Attention to Detail
- Client Relations
- Team Collaboration
- Technical Writing
- Critical Thinking
- Conflict Resolution
- Time Management
- Effective Communication
- Remote Technical Support
Timeline
Account Manager
TriZetto Provider Solutions, a Cognizant
01.2014 - 05.2025
Technical Analyst
TriZetto Provider Solutions
01.2014 - 05.2025
Associate in Science (A.S.) - Hotel and Restaurant Management
Saint Louis Community College at Forest Park
Diploma - General
Festus R-6