ASHLEY GASTALDI
Kenosha,WI
Summary
Detail-oriented engineering professional with extensive experience in designing, testing, and troubleshooting a diverse range of electronic systems and components. Proven ability to analyze complex problems and deliver cost-effective solutions while maintaining strong problem-solving, communication, and customer service skills. Highly motivated individual eager to leverage a wealth of knowledge to enhance business performance, thriving in both independent and collaborative environments. Resourceful and results-driven, committed to fostering growth and efficiency that align with company objectives and elevate service value.
Overview
10
10
years of professional experience
Work History
Service Manager
We Energies
Racine, WI
09.2023 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met with customers to discuss electric and natural gas service needs and offer available solutions.
- Coordinated with design, engineering and other entities to ensure streamlined installation from application submission through construction.
- Developed and maintained positive relationships with customers to build rapport and trust post-install.
- Assisted with scheduling maintenance replacements for service equipment, reducing downtime and operational disruptions.
- Trained and mentored team members on best practices in service support and customer engagement post-install.
Designer
WE Energies
Kenosha, WI
04.2022 - 09.2023
- Identified areas where existing systems could be improved or enhanced via modifications or redesigns. Inspected safety components of utility systems to ensure compliance with applicable regulations.
- Collaborated with engineering team and colleagues across departments. This ensures drawings meet design requirements, specifications and achieve common goals.
- Designed new electrical wiring systems for residential and commercial customers.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
Test Equipment Maintenance
S&C Electric Company
Franklin, WI
03.2021 - 04.2022
- Support production test by providing repair and maintenance to all test equipment
- This includes scheduling routine preventative maintenance to coincide with production downtimes avoiding conflict with their process
- Lead a project to break down, pack, receive, unpack, and set up approximately twenty test systems from California to Wisconsin in the fall of 2021
- Work directly with operators, leadership, and engineering to find solutions for issues in their processes. Including but not limited to modifying, updating, or building new test accessories.
Production Test Technician
S&C Electric Company
Franklin, WI
08.2020 - 03.2021
- Preform timing testing, troubleshooting and repairs on production/RMA units using various software as well as hand & power tools
- Report inconsistencies in testing to engineering and provide any assistance when necessary
- Follow a test procedure to ensure all units are operating as expected and meet all quality standards before moving on to further testing
- Work as a team to maintain the flow of the test line and meet customer delivery dates.
Electronic Test Technician
Unico
Franksville, WI
01.2018 - 08.2020
- Testing, troubleshooting and repairing failed PCB’s as needed
- Using a DMM, LCR, oscilloscope and/or x-ray machine to determine cause of failures
- Creating and debugging flying prober test programs
- Flying prober machine preventative maintenance and repairs
- Through hole and surface mount repairs both leaded and lead free
- Performed routine and scheduled maintenance services.
- Participated in ongoing training to enhance own job skills and knowledge.
Sortation Associate
Amazon
Kenosha, WI
09.2017 - 01.2018
- Working in a fulfillment center sorting packages by pallet location to be sent to the carrier responsible for delivering the package to our customers by promised delivery dates.
- During my seasonal assignment I was trained in several positions, so I was able to be as flexible as possible during my shift shifts.
- Loaded packages onto delivery vehicles in an orderly fashion according to size and weight requirements.
- Communicated effectively with other departments regarding potential delays or problems with shipments and deliveries.
- Followed safety protocols when operating machinery or lifting heavy objects.
- Utilized barcode scanners to accurately record package information.
Electronics Lab Assistant
Gateway Technical College
Sturtevant, WI
01.2017 - 05.2017
- Assisted students to use the test equipment in the electronics lab
- Some of the things I helped my peers with include: setup of equipment, measurement techniques, and circuit assembly based off a given schematic.
- Compiled detailed reports summarizing test results from various experiments.
- Acquired experience in the use of various diagnostic tools such as oscilloscopes, multimeters, signal generators.
Customer Service Representative
Amazon
Kenosha, WI
07.2016 - 01.2017
- As a work from home customer service associate, I was not working with a staff or manager directly. Despite this I was very self-motivated never arriving late or missing a shift during the entire peak season
- My duties were to help customers in any way possible over the phone, through e-mail and in one-on-one live chat scenarios.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Followed up with customers regarding product functionality and overall satisfaction.
Education
AAS - Electrical Engineering Technology
Gateway Technical College
Sturtevant, WI05-2017
AAS - Electronics
Gateway Technical College
Sturtevant, WI05-2017
AAS - Biomedical Engineering Technology
Gateway Technical College
Sturtevant, WI12-2016
Skills
- Technical Drawings
- Best Practices and Standards
- Positive attitude
- Time Management
- Complex Problem-Solving
- Safety Protocols
- Customer Satisfaction
- Root Cause Analysis
- Multitasking and Organization
- Team leadership
- Reliable and Responsible
Timeline
Service Manager
We Energies
09.2023 - Current
Designer
WE Energies
04.2022 - 09.2023
Test Equipment Maintenance
S&C Electric Company
03.2021 - 04.2022
Production Test Technician
S&C Electric Company
08.2020 - 03.2021
Electronic Test Technician
Unico
01.2018 - 08.2020
Sortation Associate
Amazon
09.2017 - 01.2018
Electronics Lab Assistant
Gateway Technical College
01.2017 - 05.2017
Customer Service Representative
Amazon
07.2016 - 01.2017
AAS - Electronics
Gateway Technical College
AAS - Biomedical Engineering Technology
Gateway Technical College
AAS - Electrical Engineering Technology
Gateway Technical College