Ashley Gateri
Irving,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Spectrum
Irving, TX
01.2021 - 09.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative (remote).
Alpha Health Care Services
Arlington, TX
03.2016 - 12.2020
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted available products and services to customers during service, account management and order calls.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Representative
Promptime Home Health Services
Arlington , TX
01.2008 - 11.2015
- Developed strong customer relationships to encourage repeat business.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Applied Science - Medical Billing And Coding
DeVry University
Dallas, TX12-2025
Associate of Science - Science in Business Administration
Colorado Technical University
Colorado Springs, CO06-2020
Skills
- Inbound and Outbound Calling
- Data Entry
- Scheduling
- Account updating
- Member account management
- Microsoft Outlook
- Computer Proficiency
- Account Management
- Multi-Task Management
Timeline
Customer Service Representative
Spectrum
01.2021 - 09.2024
Customer Service Representative (remote).
Alpha Health Care Services
03.2016 - 12.2020
Customer Service Representative
Promptime Home Health Services
01.2008 - 11.2015
Associate of Applied Science - Medical Billing And Coding
DeVry University
Associate of Science - Science in Business Administration
Colorado Technical University