Ashley Gattis
Corpus Christi,TX
Summary
Reliable Customer Service Representative with strong problem-solving abilities and effective communication skills. Successfully managed high-volume administrative tasks, ensuring accurate patient record maintenance and timely processing of prior authorization requests. Collaborated with healthcare professionals to enhance service delivery and patient satisfaction.
Overview
19
19
years of professional experience
Work History
Prescription Specialist
United Medical
Virginia Beach, VA
05.2019 - Current
- I adeptly manage administrative tasks such as maintaining patient records and organizing prescription details for insurance purposes.
- Engaged directly with patients to gather necessary prescription information, verifying insurance details and addressing inquiries about durable medical equipment.
- Collaborated with doctor offices to ensure timely receipt of prescriptions and accurate completion of certified medical necessity forms.
- Managed high volume prior authorization requests by reviewing patient documentation and physician orders for insurance approvals, verifying patient eligibility and coverage requirements, and coordinating with providers and insurance companies for timely approval of services, ensuring compliance with payer guidelines to minimize claim denials.
Route Manager
Molly Maid
Orange Park, FL
10.2016 - 11.2018
- Supervised staff members during daily routes to ensure adherence to operational standards.
- Drove company vehicle to various locations daily for inspections of homes and employee work quality.
- Trained new employees on techniques and regulations for efficient deep cleaning within time limits.
- I used a variety of cleaning products and tools that were specific to each job.
Customer Representative
AutoZone
Salisbury, MD
02.2015 - 12.2015
- Assisted customers in obtaining correct automobile parts, enhancing customer satisfaction.
- Collaborated with vendors to order necessary parts, streamlining delivery process for customers.
- Delivered car parts to mechanics using a commercial vehicle.
- Replaced car batteries, headlights, and windshield wipers to ensure vehicle safety and functionality.
- In addition, I charged batteries and tested starters.
Customer Service Representative
Salisbury University Bookstore
Salisbury, MD
01.2007 - 07.2012
- Supported customers in locating items within store to enhance shopping experience.
- Answered telephones and directed inquiries to appropriate departments for efficient resolution.
- Assisted students with book selection and management of student accounts to ensure academic success.
- Promoted store at sporting events and university games by engaging with attendees and showcasing merchandise.
Education
Degree Program - Bachelor of Psychology (BA)
American Public University
Charles Town, WV01-2028
High School Diploma -
Wicomico Senior High School
Salisbury, MDSkills
- Customer service expertise
- Sales acumen
- Problem solving
- Critical thinking
- Organizational skills
- Multitasking proficiency
- Team collaboration
- Conflict resolution
- Active listening
- Interpersonal skills
- Energetic attitude
- Leadership abilities
Accomplishments
- Led training for medical records and DME prescription processes, instructing a team of 7 on electronic health record (EHR) systems and regulatory compliance.
- Provided hands-on guidance to ensure proficiency in building and submitting prescriptions for durable medical equipment (DME) products.
- I excel in multitasking by efficiently managing emails, messages, and reviewing patient files to ensure all necessary information is gathered for accurate prescription preparation.
- Provided exceptional customer service in retail environments, including auto parts and bookstore settings.
Career Overview
Reliable, dependable and highly trained Customer Service Representative with excellent communication skills, a positive attitude and outstanding teamwork abilities.
Timeline
Prescription Specialist
United Medical
05.2019 - Current
Route Manager
Molly Maid
10.2016 - 11.2018
Customer Representative
AutoZone
02.2015 - 12.2015
Customer Service Representative
Salisbury University Bookstore
01.2007 - 07.2012
Degree Program - Bachelor of Psychology (BA)
American Public University
High School Diploma -
Wicomico Senior High School