Alexis James
Toppenish,WA
Summary
Dynamic team player with a proven track record, excelling in customer relations and expert problem solving. Recognized for enhancing patient satisfaction through meticulous documentation management and attention to detail. Adept at coordinating complex tasks while maintaining confidentiality and adhering to strict guidelines, ensuring efficient operations and positive outcomes.
Experience delivering customer service and administrative excellence, including clerical support and public interaction.
Overview
7
7
years of professional experience
Work History
Prescription Specialist
Ideal Option
Remote
08.2024 - Current
- Followed all company policies and procedures to deliver quality care.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Collaborated with other departments and outsides facilities to resolve patient issues in a timely manner.
- Verified patient data for accuracy and updated/input new data as needed.
Office Assistant
Yakima County Juvenile Court
Yakima, WA
05.2022 - 08.2023
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Medical Assistant/Receptionist
Confluence Health
Wenatchee, WA
03.2018 - 05.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
Education
High School Diploma -
Mansfield High
06.2015
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Proficient in software
- Self motivation
- Time management
- Attention to detail
- Task prioritization
Accomplishments
Recognized by COO of Confluence Health in 2018 for my thorough examination of incoming referrals and streamlining urgent appointments
Timeline
Prescription Specialist
Ideal Option
08.2024 - Current
Office Assistant
Yakima County Juvenile Court
05.2022 - 08.2023
Medical Assistant/Receptionist
Confluence Health
03.2018 - 05.2022
High School Diploma -
Mansfield High