Fortune Nwigwe
Buford,GA
Summary
Data Analyst with 10 years experience in healthcare, retail, and service industries and currently completed Google Data Analytics certificate. Experienced in SQL, data analysis, data visualization, cleaning data, and great communication with the team and stakeholders. Seeking a data analytics role with opportunities to learn more skills, grow, and collaborate with the teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Prescription Sales Advisor
Concentrix
Remote
10.2022 - Current
- Document customer correspondence in CRM to track requests, problems, and solutions, and Provide customers with information about their medications and prescriptions
- Quote customers for mail-order pharmacy services, resulting in sale closure rate of 60%
- Leverage CRM system to manage sales activities and track sales performance
- Processing prescriptions, and providing exceptional services to customers by making sure that the customer receive right medication and information needed to manage their health effectively.
Customer Services Rep
Ashley Furniture Homestore
Buford
02.2021 - 03.2023
- Answered inbound calls, chats, and emails to facilitate customer service, Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Responsible for maintaining customer satisfaction, and ensuring that customers have a positive experience with company's products, which results in achieving high customer satisfaction ratings
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Medication Technician
Emeritus Assisted Living Home
Buford
11.2010 - 08.2014
- Documented patient intake and dietary requirements to observe the health of residents
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Obtained, recorded, and reported patient vital signs for medication administration
- Monitored expiration of medications and medical supplies to prevent poisoning, this resulted in improving medication administration processes.
Education
Google Data Analytics Certificate -
Merit America
10.2023
No Degree - Medical Assisting
Everest Institute
Skokie, IL10.2009
High School Diploma -
Crown College
Nigeria06.2003
Skills
- Data Collection
- Data Cleaning
- Data Structures
- Data Analysis
- Data Visualization
- Data Ethics
- Problem-solving
- Collaboration
- Attention to Detail
- Project Management
- Sales strategy development
- CRM proficiency
- Building rapport
- Customer Relations
- Microsoft Office
- Data Entry
- Active Listening
- Remote Office Availability
- Teamwork and Collaboration
- Verbal Communication
Websites
Projects
Portugal School Performance Sorting and Filter Data, [Link], [Video Demo], 12/2023, Cleaned and filtered a dataset to analyze according to school, and age.- Google Sheet. creating views with data subsets to analyze the age of the student. Data Analytics Capstone Project, [LINK], [DEMO], Google Data Analytics Professional Certificate, 12/2023, Imported 12 Excel datasheets with millions of entries into R, then used a tidy package to clean the datasets and prepare them for analysis. Joined all of the datasets together, created subsets of the data, and converted each attribute to the proper data type before performing analysis to find differences between members and casual customers. Developed visuals using the ggplot2 package to display the analysis results and provide meaningful conclusions for stakeholders to implement.
Certification
- Certified Data Analytics, Google - 10/2023-01/2024
Timeline
Prescription Sales Advisor
Concentrix
10.2022 - Current
Customer Services Rep
Ashley Furniture Homestore
02.2021 - 03.2023
Medication Technician
Emeritus Assisted Living Home
11.2010 - 08.2014
Google Data Analytics Certificate -
Merit America
No Degree - Medical Assisting
Everest Institute
High School Diploma -
Crown College