Ashley Giannette
Indianapolis,IN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. I am well-versed in delivering exceptional customer communication and customer service. My strength being a talented driver of performance compliance with applicable standards, rules and regulations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Lucky Brand Jeans
Indianapolis, Indiana
09.2023 - Current
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
Supervisor
Gap
Indiana, IN
03.2023 - Current
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Consistently met company and department objectives within budget and time constraints.
- Implemented on-the-job training activities to cross-train employees on various tasks.
- Entered shipment details into database.
- Recorded numbers of units handled or moved on daily production sheets or work tickets.
- Maintained cycle count program to successfully identify and correct problems related to inventory inaccuracy.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Developed resources and tools to support sales associates in rendering exceptional customer service.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Full Time Stock Associate
Camp Inc
Los Angeles, California
09.2022 - 03.2023
- Stocked pallets throughout shift to keep stockroom clean, maintained and organized.
- Assessed floor displays to restock merchandise.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Updated pricing and sales signs to promote merchandise.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Maintained current and accurate inventory with cycle counts and audits.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Ordered new supplies to restock and based on routine needs.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Greeted customers and retrieved requested products to drive satisfaction.
- Lifted materials of varied weights on regular basis.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
Supervisor
Ripcurl
Santa Monica, CA
02.2022 - 10.2022
- Established over 3 new effective improvement plans in less than a year.
- Supervised day-to-day stockroom operations to maintain organized flow of merchandise to sales floor.
- Assisted with planning and executing stock management activities to boost sales.
- Enhanced and promoted store brand by proactively seeking opportunities to engage customers.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Prepared detailed reports on inventory operations, stock levels and damages.
- Established and enforced picking goals for each area and zone.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Delegated tasks to maintain efficient workflow.
- Communicated sales goals and key performance indicators to employees.
- Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
Guest Advisor
Petco
Los Angeles, CA
02.2022 - 07.2022
- Took initiative to stay informed of new or existing offerings to better serve guests.
- Determined guest needs and answered questions to foster positive experience.
- Set up advertising displays or arranged services to highlight promotional events.
- Recommended additional or complementary services based on information provided or selected to meet sales and profit goals.
- Maintained store front areas to create visual excitement and guest interest.
- Served multiple guests while maintaining composure to reduce wait times during busy or peak periods.
- Resolved guest complaints and coordinated responses to individual needs.
- Recognized potential theft or loss situations and offered personal guest service to deter theft.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Sales Lead
Vans
Los Angeles, CA
02.2021 - 03.2022
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Maintained accurate and attractive merchandise displays to maximize purchases.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Achieved company growth for several months through market expansion and sales.
- Maintained database of customer and sales information using SalesForce software.
- Checked store shelves and restocked products from inventory in back room.
- Monitored performance of sales team and implemented improved methods to close gaps.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Trained and developed new team members to improve product knowledge and selling abilities.
- Cross-trained on different positions to best support team during peak periods.
- Implemented improved promotional methods to assist with marketing campaigns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Managed cash register operations using POS system and processed sales and returns.
Tutor
Self-employed
Los Angeles, CA
01.2021 - 03.2021
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Established high level of proficiency in Multiplication and Division math concepts.
- Tutored student in such areas as English and Math, delivering individualized lesson plans and study guides on subject matter.
- Collaborated with the student to identify educational goals and initiated strategies to keep plans on track.
- Identified and removed obstacles keeping students from learning, helping to effectively complete homework tasks on time.
- Developed training materials, such as handouts, study materials and quizzes.
- Helped students with subject knowledge as well as general abilities in learning, studying and retaining information.
Games Attendant
Pacific Park Amusements
Santa Monica, CA
02.2019 - 05.2019
- Handled customer requests and complaints quickly to improve overall service.
- Delivered exceptional customer service to guests by explaining game rules and promptly answering questions.
- Restocked prizes and updated supply quantities in system, reporting to management on all changes.
- Supplied customers with gaming equipment such as balls and toss rings.
- Maintained assigned area, performing minor equipment repairs and keeping aisles clear for easy access.
- Collected money for games and provided customers with tokens, tickets and correct change.
- Prepared reports for management of equipment failures and breakdowns.
Education
High School Diploma -
Santa Monica High School
Santa Monica, CA06-2021
Skills
- Learning techniques
- Sales techniques
- POS systems operations
- Confidence building
- Foundational knowledge
- Product and service knowledge
- Inspiring communication
- Team collaboration
- Compliance
- Organizational skills
- Punctual
- Problem-solving skills
- Creative thinking
- Adaptable nature
- Communication
- Problem resolution
- Leadership
- Relationship building
- Analytical
Affiliations
- Honor Roll
- Hero Award (2018)
Hero Award
I was awarded the Hero Award from my High School to show my consistent improvement and ability to keep fighting through my problems outside of school.
Timeline
Assistant Store Manager
Lucky Brand Jeans
09.2023 - Current
Supervisor
Gap
03.2023 - Current
Full Time Stock Associate
Camp Inc
09.2022 - 03.2023
Supervisor
Ripcurl
02.2022 - 10.2022
Guest Advisor
Petco
02.2022 - 07.2022
Sales Lead
Vans
02.2021 - 03.2022
Tutor
Self-employed
01.2021 - 03.2021
Games Attendant
Pacific Park Amusements
02.2019 - 05.2019
High School Diploma -
Santa Monica High School