Experienced administrative professional and manager with a strong background in healthcare administration, insurance verification, customer service, team leadership, and operational management. Skilled at coordinating complex processes, supporting executives and providers, and delivering exceptional support to teams and clients.
Overview
19
19
years of professional experience
Work History
Insurance Verification Specialist
Orthodontist Specialists of Oklahoma
Oklahoma City, OK
07.2025 - 04.2026
Verify dental and orthodontic insurance benefits, eligibility, and coverage details for patients
Communicate with insurance providers regarding claims, authorizations, deductibles, and treatment coverage
Assist patients in understanding insurance benefits, payment responsibilities, and financing options
Maintain accurate patient records and update insurance information in office systems
Coordinate with front office staff and providers to ensure smooth patient scheduling and treatment processing
Resolve insurance discrepancies and claim issues in a timely and professional manner
Verified insurance eligibility and benefits for orthodontic patients to ensure accurate treatment planning.
Communicated with insurance providers to resolve discrepancies and secure authorizations promptly.
Executive Assistant/Leasing Manager
CRL Holdings, LLC
Pueblo, CO
07.2024 - 02.2025
Provided high-level administrative support to executives
Coordinated meetings, reports, confidential records, and correspondence
Assisted with workflow optimization, vendor relations, and business operations
Supported strategic planning initiatives and organizational tasks
Developed and executed marketing strategies to increase occupancy rates across multiple properties.
Managed leasing operations, ensuring compliance with company policies and local regulations.
Manager
Amazing Lash Studio
Amarillo, TX
10.2019 - 02.2024
Managed daily operations of a high-volume beauty studio
Supervised and trained lash stylists and front desk staff
Handled scheduling, inventory, payroll support, and customer concerns
Improved client retention through excellent customer service
Led team in delivering exceptional customer service and enhancing client satisfaction.
Managed daily operations, ensuring compliance with company standards and policies.
Sales Associate
Dillard's
Amarillo, TX
02.2017 - 07.2019
Delivered excellent customer service and assisted shoppers with product selection
Maintained organized merchandise displays and processed transactions accurately
Supported inventory management and collaborated with team members to meet sales goals
Winery Harvest Intern
La Crema
Santa Rosa, CA
05.2017 - 03.2019
Operated vineyard equipment, maintaining safety protocols and enhancing operational efficiency.
Assisted in grape harvesting operations, ensuring optimal timing and quality control.
Collaborated with winemaking team to monitor fermentation processes and adjust as needed.
Receptionist
Studio 127 Salon & Day Spa
Pueblo, CO
02.2013 - 06.2015
Managed front desk operations, ensuring seamless guest check-in and appointment scheduling.
Coordinated communication between clients and service providers to enhance customer satisfaction.
Maintained accurate records of client appointments, services rendered, and payment transactions.
Streamlined administrative processes to improve efficiency in daily operations.
Pharmacy Clerk
Hometown Pharmacy
Trinidad, CO
01.2007 - 03.2012
Processed prescription orders accurately and efficiently, ensuring timely patient service.
Managed inventory levels, preventing stock shortages and maintaining optimal supply.
Assisted in training new clerks on pharmacy protocols and customer service standards.
Handled customer inquiries, providing detailed information on medications and services available.
Maintained cleanliness and organization of pharmacy workspace to support operational efficiency.