Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Gleason

Milwaukee

Summary

Results-oriented Customer Service Representative skilled in managing inquiries and resolving complaints. Expertise in inventory management and policy adherence enhances operational efficiency and customer satisfaction. Strong relationship-building abilities drive repeat business and ensure positive customer experiences.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

U.S. Bank
Milwaukee
02.2025 - 12.2025
  • Resolved customer complaints and issues promptly to enhance satisfaction.
  • Answered customer inquiries and provided accurate information regarding their account
  • Developed strong customer relationships to encourage repeat business.
  • Collected customer feedback through surveys to inform service improvements.

Medical Service Scheduler

Froedtert Health
Milwaukee
09.2024 - 10.2025
  • Scheduled and rescheduled patient appointments based on requests, ensuring alignment with doctor availability.
  • Managed incoming calls, providing accurate information and addressing patient inquiries with professionalism.
  • Utilized problem-solving skills to resolve customer complaints on time.
  • Completed paperwork accurately prior to scheduling appointments, ensuring compliance with administrative protocols.

Customer Service Representative

Leon's Pallets
Milwaukee
03.2023 - 07.2024
  • Handled customer complaints and resolved issues promptly, leading to increased customer loyalty.
  • Assisted customers with product inquiries and service requests, enhancing customer satisfaction.
  • Managed returns and exchanges, ensuring compliance with company policies and improving customer trust.
  • Processed orders and maintained accurate inventory records.

Education

High School Diploma -

East High School
Green Bay, WI
06-2019

Skills

  • Customer service
  • Complaint resolution
  • Customer relationship management
  • Customer engagement
  • Order management
  • Inventory management
  • Policy adherence
  • Problem solving

Timeline

Customer Service Representative

U.S. Bank
02.2025 - 12.2025

Medical Service Scheduler

Froedtert Health
09.2024 - 10.2025

Customer Service Representative

Leon's Pallets
03.2023 - 07.2024

High School Diploma -

East High School
Ashley Gleason