Ashley Gomez
Chicago,Illinois
Summary
Versatile administrative professional with extensive experience as a Medical Office Manager's Assistant at the University of Illinois. Proven track record in patient schedule management and enhancing communication, complemented by strong service mindset and proficiency in Epic systems. Adept at training staff and streamlining operations to boost patient satisfaction. Offering 5 years of related experience with clinical and back end office involvement.
Overview
4
4
years of professional experience
Work History
Medical Office Manager's Assistant
University of Illinois
02.2024 - Current
- Enhanced office efficiency by managing patient scheduling and confirmations.
- Increased patient satisfaction through timely follow-ups and personalized scheduling.
- Streamlined operations with efficient appointment management for new transplant patients.
- Facilitated patient access to follow-ups via MyChart information.
- Maintained confidentiality and compliance while processing patient records accurately.
- Trained new staff on office procedures and software applications.
- Coordinated with labs and pharmacies for timely follow-up visits for critical patients.
Administrative Assistant
Ann & Robert H. Lurie Children's Hospital of Chicago
02.2023 - 02.2024
- Coordinated scheduling and calendar management for executive team, ensuring timely appointments and meetings.
- Answered multi-line phone system, routing calls, delivering messages to appropriate staff
- Managed phone and email correspondence and handled incoming and outgoing mail faxes.
- Assisted heart failure/heart transplant nursing team with patient related scheduling tasks
- Supported 4 providers with calendar management, coordinating conferences for outpatient and inpatient provider team, arranged conference rooms for physicians
- Liaised between patients and medical staff in clinical setting to maintain effective lines of communication in terms of patients keeping up with medical appointments.
- Opened and properly distributed incoming mail to promote quicker response to patient inquiries.
- Maintained logs and reports of follow up and over due cardiology patients
Clinical Dental Assistant
Erie Family Health Center
10.2021 - 02.2024
- Sterilized instruments and maintained cleanliness of clinical environment
- Managed inventory of dental supplies, ensuring availability for treatments and up to date with expirations
- Supported dentists with chairside assistance and procedural documentation
- Sterilized rooms and prepped equipment and instruments for 35-40 procedures daily.
- Explained treatment procedures and instructed patients on home care guidelines
- Recorded patients' health histories into Epic record system, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Conducted lab tasks such as pouring impressions and preparing casts to make bridges and other dental prosthetics
- Developed rapport with patients to foster a positive dental experience
- Managed patient records with accuracy, adhering to HIPAA guidelines for privacy and security.
- Performed digital radiography efficiently while following radiation safety standards.
- Supported team collaboration by actively participating in staff meetings and offering constructive feedback.
- Liaised between doctors and patients
- Assisted dentists in restoring teeth by applying permanent and temporary fillings and crowns.
- Updated patients chart's with new x-rays and updated teeth chart with any new medical information if needed.
Education
No Degree - Health Care Administration
Harold Washington
Chicago, ILSkills
Courteous with Strong Service Mindset
Spanish Interpretation and Translation Services
Patient Schedule Management
Office Administration Efficient and Detail-Oriented
Dentrix, Open Dental, and Epic system experience
Team leadership and motivation
Languages
Spanish
Native or Bilingual
Timeline
Medical Office Manager's Assistant
University of Illinois
02.2024 - Current
Administrative Assistant
Ann & Robert H. Lurie Children's Hospital of Chicago
02.2023 - 02.2024
Clinical Dental Assistant
Erie Family Health Center
10.2021 - 02.2024
No Degree - Health Care Administration
Harold Washington