Ashley Gonzales
Phoenix, AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
House Support Specialist
Catholic Charities Mana House
2422 W Holly St Phoenix AZ 85041
03.2020 - 05.2025
- Clean veterans rooms after discharge. Help complete house chores in the facility.
- Provided technical support to clients, resolving issues efficiently and enhancing user experience.
- Collaborated with team members to develop training materials for client onboarding processes.
- Maintained accurate documentation of client interactions and technical resolutions in support ticketing system.
- Streamlined communication between departments to improve service delivery and response time for client inquiries.
Behavioral Health Technician
LGC Hospitality Staffing
Tempe, AZ
02.2022 - 01.2025
- Assessed patient behavior and mental health needs to provide effective support.
- Administered therapeutic interventions and monitored patient progress throughout treatment plans.
- Collaborated with healthcare teams to develop individualized care strategies for patients.
- Documented patient interactions and maintained accurate records in compliance with regulations.
Paraprofessional
Delta T Group
Phoenix, AZ
01.2018 - 03.2021
- Assisted educators in implementing individualized instruction plans for diverse student needs.
- Supported classroom management and maintained a positive learning environment for students.
- Collaborated with teachers to develop engaging educational materials and resources.
- Monitored student progress and provided feedback to enhance academic performance.
Education
High School Diploma -
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ04-2019
Skills
- Customer service
- Remote support
- Support services
- Customer relationship management
Certification
Fingerprint Clearance Card
Timeline
Behavioral Health Technician
LGC Hospitality Staffing
02.2022 - 01.2025
House Support Specialist
Catholic Charities Mana House
03.2020 - 05.2025
Paraprofessional
Delta T Group
01.2018 - 03.2021
High School Diploma -
Maricopa Community Colleges, Rio Salado Community College