Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thong Tran

Westminster,California

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Front of House Support Managers

Din Tai Fung
01.2021 - 03.2024
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
  • Conducted regular performance reviews, providing constructive feedback and guidance for professional development.

Head of Server

Gram Korean BBQ
01.2019 - 01.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

GED -

Golden West College
Huntington Beach, CA

Skills

  • Technical support expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Continuous Improvement
  • Staff Management
  • Regulatory Compliance
  • Training and mentoring
  • Customer service understanding
  • Customer Service
  • Team Leadership
  • Customer service expertise
  • Decisive Decision-Making

Languages

Vietnamese
Native or Bilingual
English
Full Professional

Timeline

Front of House Support Managers

Din Tai Fung
01.2021 - 03.2024

Head of Server

Gram Korean BBQ
01.2019 - 01.2021

GED -

Golden West College
Thong Tran