ASHLEY GONZALEZ
Springfield,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intake Specialist
The Bruning Lawfirm
12.2023 - Current
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Conducted thorough research to support case development, contributing to successful outcomes for clients.
- Coordinated appointments between clients and attorneys, ensuring efficient scheduling and time management within the firm.
- Provided exceptional customer service while maintaining confidentiality and protecting sensitive client information during intake interviews.
INTAKE COORDINATOR
Mira Vista Behavioral Health Center
03.2020 - 12.2023
- Coordinated insurance verifications and authorizations, enabling timely access to necessary treatments for patients.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Reduced patient anxiety with effective communication and compassionate service.
- Resolved billing discrepancies through effective communication with insurance companies and patients alike, ensuring accurate accounts receivable management.
- Enhanced patient experience by developing welcoming and informative intake procedure.
- Streamlined appointment scheduling to minimize conflicts and maximize healthcare provider availability.
BUSINESS SERVICE REPRESENTATIVE
Trinity Health of New England Medical Group
03.2017 - 02.2020
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
HOUSEKEEPING MANAGER
Holyoke Healthcare Center
06.2013 - 11.2017
- Scheduled staff shifts efficiently to maximize coverage while minimizing labor costs, utilizing advanced scheduling software tools as needed.
- Enhanced guest satisfaction through meticulous attention to detail and timely completion of tasks.
- Coordinated with other departments to address guest needs promptly and effectively, improving overall guest experience.
- Developed training programs for new hires, resulting in faster onboarding times and increased staff competency.
- Monitored employee performance through regular evaluations, identifying areas of strength as well as opportunities for growth, and providing constructive feedback accordingly.
Education
BUSINESS ADMINISTRATION - Liberal Arts
Bay Path University
05.2025
DIPLOMA -
Chicopee High School
01.2011
Skills
- Data Entry
- Insurance Verification
- Claims Processing
- Appointment Scheduling
- Patient Scheduling
- Multi-Line Phone Systems
- Client Intakes
- Customer Service
- Collaboration and Teamwork
Certification
CPR
FIRST AID
CPI
Languages
Spanish
Full Professional
Timeline
Intake Specialist
The Bruning Lawfirm
12.2023 - Current
INTAKE COORDINATOR
Mira Vista Behavioral Health Center
03.2020 - 12.2023
BUSINESS SERVICE REPRESENTATIVE
Trinity Health of New England Medical Group
03.2017 - 02.2020
HOUSEKEEPING MANAGER
Holyoke Healthcare Center
06.2013 - 11.2017
BUSINESS ADMINISTRATION - Liberal Arts
Bay Path University
DIPLOMA -
Chicopee High School
CPR
FIRST AID
CPI
Similar Profiles
Emily MillerEmily Miller
Substitute Teacher at Bruning-Davenport USDSubstitute Teacher at Bruning-Davenport USD
Melody CoxMelody Cox
Special Education Paraprofessional at Bruning-Davenport USDSpecial Education Paraprofessional at Bruning-Davenport USD
Julian StevensJulian Stevens
Construction at Bruning Brothers ConstructionConstruction at Bruning Brothers Construction