Ashley Gonzalez
St. Petersburg,FL
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
8
8
years of professional experience
Work History
Bank Teller
Regions Bank
Saint Petersburg, FL
01.2024 - Current
- Directed specific questions to appropriate branch personnel.
- Maintained confidentiality of bank records and client information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Transmitted orders to supply cash to meet daily needs.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Prepared official checks for customer and internal bank needs.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Educated customers about different types of banking services available at the branch.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
Customer Service Team Leader
Publix Supermarkets Store
Largo, USA
08.2022 - 12.2023
- Scheduled, assigned, and monitored daily work activities of customer service team members
- Developed and maintained effective working relationships with customers, vendors, and other stakeholders
- Provided guidance to customer service representatives in resolving complex customer issues
- Coordinated training sessions for new customer service personnel
- Conducted audits to ensure accuracy of payroll data
Customer Service Office Staff Member
Publix Supermarkets Store
Pinellas Park, USA
06.2017 - 08.2022
- Answered customer inquiries and provided accurate and timely solutions
- Assisted customers with product selection, ordering, returns, refunds, and exchanges
- Provided information on products and services to customers over the phone or in person
- Resolved customer complaints promptly and professionally
- Processed payments using cash registers or point of sale systems
Education
High School Diploma -
Northeast High School
Pinellas Park, FL06.2019
Skills
- Customer Service Excellence
- Complaint Resolution
- Administrative Support
- Customer Service
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Relationship Building
- Cash handling
- Cash supply management
Timeline
Bank Teller
Regions Bank
01.2024 - Current
Customer Service Team Leader
Publix Supermarkets Store
08.2022 - 12.2023
Customer Service Office Staff Member
Publix Supermarkets Store
06.2017 - 08.2022
High School Diploma -
Northeast High School