Ashley Gonzalez
Pandora Jewelry
Edinburg
2
Languages
1
Certification
4
years of professional experience
Results-driven sales lead with proven abilities in coaching and team development. Expertise in optimizing customer engagement strategies to exceed sales targets. Committed to fostering brand loyalty and enhancing customer satisfaction.
Work History
Sales Lead
1 Year 5 Months- Led team in achieving sales targets through effective coaching and mentoring of staff.
- Developed and implemented strategies for enhancing customer engagement and satisfaction.
- Fostered positive relationships with customers to encourage repeat business and brand loyalty.
- Analyzed sales data to identify trends, adjust inventory levels, and optimize product placement.
- Trained new employees on product knowledge, sales techniques, and company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
Sales Associate
2 Months- Engaged customers to understand needs and recommend appropriate products.
- Processed transactions quickly and accurately using point-of-sale systems.
- Collaborated with team members to achieve monthly sales targets consistently.
- Led team to achieve sales targets through effective training and development of staff.
- Developed and implemented strategic sales initiatives to enhance customer engagement and satisfaction.
- Assisted in maintaining store appearance through effective merchandising techniques.
- Developed and executed targeted marketing campaigns to enhance brand awareness.
- Analyzed market trends and consumer data to inform strategic decisions.
IT Technician
2 Months- Configured and installed network devices, contributing to improved connectivity across departments.
- Troubleshot hardware and software issues to ensure optimal system performance.
- Assisted users with technical support inquiries, enhancing user satisfaction and efficiency.
- Collaborated with team members to streamline IT processes and enhance service delivery.
Cashier Team Lead
1 Year 3 Months- Supervised daily operations of cashier team, ensuring adherence to customer service standards.
- Trained new cashiers on point-of-sale systems and operational procedures.
- Resolved customer inquiries and complaints to enhance satisfaction and retention.
- Assisted in inventory management, tracking stock levels and minimizing discrepancies.
- Mixed and served beverages efficiently, ensuring customer satisfaction and repeat business.
- Coordinated logistics for events, ensuring smooth execution and adherence to timelines.
Education
High School Diploma
- 3.6 GPA
- Completed AP course in Physics
- Completed AP course in Math
- Marcia R. Garza Scholarship Recipient
- Javelina Promise Scholarship Recipient
- Turner Scholarship Recipient
- Professional Development: Go Center (College Prep)
No Degree - Animals Science, Accounting
- Theta Phi Alpha Sorority Member
- Vet-tech Member
- Campus Activties Member
Skills
Sales strategy
Lead generation
Sales planning
Cross-selling techniques
Sales coaching
Inventory management
Customer service optimization
Customer support
Problem-solving
Time management
Teamwork and collaboration
Friendly
positive attitude
Certification
- CPR Training - CPR
- Licensed Cosmetologist
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Sales Lead
Pandora Jewelry
03.2025 - CurrentRead More
Sales Associate
Iconic Trend Inc.
11.2024 - 01.2025Read More
IT Technician
IT Department of TAMUK
09.2023 - 11.2023Read More
Cashier Team Lead
The Landmark on Tower
05.2022 - 08.2023Read More
Texas A&M University Kingsville
No Degree from Animals Science, Accounting
Read More
PSJA Memorial High School
High School Diploma
Read More