Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
Ashley Good
Woodbridge,VA
Summary
Overview
12
years of professional experience
1
Certification
Work History
Defense Threat Reduction AgencyFort Belvoir, VA
Training and Development Specialist
08.2022 - Current
Job overview
- Coordinated employee training programs to boost skills development and improve overall performance.
- Participated in industry conferences and networking events to stay current on best practices in human resources management and share insights with organization..
- Conducted thorough needs assessments to tailor training programs to specific organizational requirements.
- Evaluated and analyzed training effectiveness and program outcomes through feedback analysis, resulting in ongoing program improvements.
- Championed culture of continuous learning within organization, fostering professional growth among staff members at all levels.
North Carolina Army National GuardCharlotte, NC
Senior Logistical Supply Specialist
09.2011 - Current
Job overview
- Improved supply chain efficiency by streamlining inventory management processes.
- Keyed in data entry of deficiencies, dispatched vehicles, created, organized, maintained, and closed work order notifications.
- Trained staff on inventory management software, improving overall operational efficiency within department.
- Created, organized, and maintained filing system in accordance with Army Records Information Management System.
- Remained accountable for assets valued over $1.5 million.
- Mentored and guided supply team members on solving problems related to accountability and meet regulatory requirements.
- Managed and maintained synchronization of supply chains for procurement of goods and services.
- Deployed with 505th Engineer Battalion in support of Operation Enduring Freedom (Spartan Shield) October 2017 – September 2018.
North Carolina National GuardRaleigh, NC
Labor Relations Specialist
04.2022 - 07.2022
Job overview
- Strengthened labor-management relationships by effectively addressing grievances and resolving disputes.
- Reduced potential conflicts with proactive communication between management and employees.
- Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.
- Collaborated with legal counsel to ensure compliance with federal, state, and local labor laws.
- Answered management and employee questions and resolved issues.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
North Carolina National GuardRaleigh, NC
Training and Development Specialist
09.2020 - 04.2022
Job overview
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Delivered engaging presentations and facilitated group discussions for optimal participate involvement.
- Managed multiple projects simultaneously while maintaining strict deadlines and adhering to budget constraints.
- Facilitated open lines of communication between management and employees, ensuring that training programs remained relevant to both organizational goals and individual needs.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Verified training program compliance with applicable laws and regulations.
- Facilitated virtual, in-person and blended learning sessions.
North Carolina National GuardGastonia, NC
Logistical Supply Specialist
08.2020 - 09.2020
Job overview
- Maintained and monitored maintenance posture of all units within 505th Engineer Battalion, total of 10 companies.
- Executed projection of Battalion's Command Maintenance Discipline Program (CMDP) for each unit and provided assisted with deficiencies.
- Analyzed prior state inspection results and developed action plans to correct known problems.
- Evaluated equipment readiness by verifying all data was accurate and current in support of ground equipment readiness reporting (ESR).
- Monitored scheduling and performance of equipment services and maintenance notification systems (i.e., SOUMs, MWOs, AOAP, calibration, warranty, etc…).
North Carolina National GuardMorrisville, NC
Supervisory Supply Technician
02.2020 - 08.2020
Job overview
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to team's success.
- Participated in continuous improvement initiatives aimed at increasing efficiency within supply technician role.
- Used identification tags, stamps and electronic marking tools to mark stock items.
- Supervised healthy inventory systems, monitoring product stock, maintaining receipt files and inputting data into computer spreadsheets for long-term tracking.
- Provided supply chain guidance to team of 4 employees.
- Responsible for training and operational management of technical supply section to include request, issue, stock, and turn-in of all Class IX (Air) repair parts, special tools, and components.
- Established priorities, assigned work, and revised assignments, based on abilities and special qualifications of employee to ensure quantity and quality of work performed was acceptable.
- Recommended and participated in selection of personnel to fill vacancies.
North Carolina National GuardSalisbury, NC
Supply Technician
01.2020 - 02.2020
Job overview
- Developed understanding of aviation logistical supply practices
- Requested and ordered aircraft parts through Aircraft Notebook System (ACN).
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Posted, updated, and maintained status of aircraft, hand receipts, and equipment checklist.
- Analyzed supply transactions and provided customer service for urgent critical shortage items and items requiring special handling.
- Optimized warehouse space utilization with effective storage and layout strategies, reducing overall storage costs.
Wells Fargo & CompanyCharlotte, NC
Home Mortgage Consultant
12.2015 - 01.2020
Job overview
- Collaborated with underwriters to ensure accurate and timely loan processing, resulting in higher approval rate.
- Managed diverse client portfolio, ensuring positive experiences and long-term relationships.
- Educated clients on various home financing products, empowering them to make informed decisions.
- Provided expert guidance during entire loan process, ensuring smooth transactions from preapproval to closing.
- Assisted first-time homebuyers in navigating complexities of securing mortgages, promoting homeownership opportunities for broader clientele base.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Worked with underwriters to fix application problems and resolve issues.
- Monitored pipelines to track and log status of loans from start to finish.
Education
Central Piedmont Community CollegeCharlotte, NC
Post Bachelorette from Paralegal Studies
05.2019
University Overview
Clemson UniversityClemson, SC
Bachelor of Science from Political Science
05.2010
University Overview
Jonesville High SchoolJonesville
High School Diploma
05.2006
University Overview
Skills
- Project Management
- Management Development
- Microsoft Office Suite
- Presentation Preparation
- Training and Development
- Microsoft Office
- Organizational Development
- Documentation Skills
- Problem Solving Abilities
- Customer Service
- Spreadsheet Tracking
- Financial Management
- Critical Thinking
- Automated Supply Systems
- Customer Assistance
- Customer Experience
- Shipment Processing
- Inventory Records Management
- File Documents
- Customer Satisfaction
- Preventive Maintenance
- Completing Annual Inventories
- Document Preparation
- Inventory Counts
- Equipment Management
- Logistics Operations
- Reporting Abilities
- Equipment Tracking
- Regulatory Requirements
- Inventory Tracking and Storage
- Government Missions
- Prepare Packages
- Advanced Excel Spreadsheet Functions
- Task Delegation
- Military Policies
- General Housekeeping
- Control Production
- Update Databases
- Clerical Support
- Recordkeeping Accuracy
Certification
- Fundamentals of Systems Acquisition Management (ACQ 1010) - 07/2023
- Liability of Accountable Officers Elective - JAG University 12/2021
- Comptrollers Accreditation & Fiscal Law Course – Fiscal Law Foundations - JAG University 12/2021
- HR Development (HRD) Basic Course - 11/2021
- Master Fitness Trainer Course - 09/2021
- Automated Logistical Specialist Senior Leader Course - 05/2021
- Basic Supervisor Course - 02/2020
- Advance Leaders Course, Phase I & II - 06/2016 & 07/2016
- SAP Training for the Global Combat Support System – Army - 08/2015
- Warrior Leadership Course - 11/2013
- Automated Logistical Supply Specialist School - 03/2012
Availability
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Quote
Talent wins games, but teamwork and intelligence wins championships.
Timeline
Training and Development Specialist
Defense Threat Reduction Agency
08.2022 - Current
Labor Relations Specialist
North Carolina National Guard
04.2022 - 07.2022
Training and Development Specialist
North Carolina National Guard
09.2020 - 04.2022
Logistical Supply Specialist
North Carolina National Guard
08.2020 - 09.2020
Supervisory Supply Technician
North Carolina National Guard
02.2020 - 08.2020
Supply Technician
North Carolina National Guard
01.2020 - 02.2020
Home Mortgage Consultant
Wells Fargo & Company
12.2015 - 01.2020
Senior Logistical Supply Specialist
North Carolina Army National Guard
09.2011 - Current
Central Piedmont Community College
Post Bachelorette from Paralegal Studies
Clemson University
Bachelor of Science from Political Science
Jonesville High School
High School Diploma