Ashley Goulet
Putnam,CT
Summary
Highly organized, client focused professional with over 25 years in a fast-paced administrative settings. Equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.
Overview
25
25
years of professional experience
Work History
Medical Receptionist
InterMed Associates
Webster, MA
07.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Cashier Team Lead
Mobile
Dayville, CT
11.2019 - 07.2022
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Unit Secretary in the Operating Room
Saint Vincent Hospital
Worcester, MA
08.2014 - 09.2019
- Composed and circulated memos and emails to enhance coordination and information sharing across the entire unit.
- Assisted in running daily reports
- Maintained rapport with physicians, nurses, surgeons and other healthcare personnel.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Managed incoming calls and directed to appropriate department.
Patient Service Representative
Day Kimball Healthcare
Putnam, CT
03.2011 - 06.2014
- Scheduled & confirmed patient appointments, ensuring all provider schedules were appropriately populated
- Documented and manged patient information
- Managed audit of former patient charts to be scanned and uploaded in electronic medical records
- Directed pre-verification of patient insurance, billing and collection
Front Desk Receptionist
Office of Neri J Holzer MD
Putnam, CT
03.2001 - 02.2011
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Completed all tasks in compliance with company policies and procedures.
- Prepared medical records, examine rooms and patients waiting to be seen
Education
High School Diploma -
Putnam High School
Putnam, CTSkills
- Telephone etiquette
- Patient health information Access
- Payment collection
- Medical records management
- Referral verification
- Collaboration and teamwork
- Microsoft office & Word documents
- Office administration
- HIPAA compliance
Timeline
Medical Receptionist
InterMed Associates
07.2024 - Current
Cashier Team Lead
Mobile
11.2019 - 07.2022
Unit Secretary in the Operating Room
Saint Vincent Hospital
08.2014 - 09.2019
Patient Service Representative
Day Kimball Healthcare
03.2011 - 06.2014
Front Desk Receptionist
Office of Neri J Holzer MD
03.2001 - 02.2011
High School Diploma -
Putnam High School