Ashley Goynes
Missouri City
Summary
Experienced with remote customer support, proficient in managing inquiries and resolving issues promptly. Utilizes effective communication and technical skills to provide seamless user experiences. Knowledge of customer relationship management tools and best practices to ensure client satisfaction and operational efficiency.
Knowledgeable Desired Position with solid background in remote customer support and problem-solving. Adept at managing high-volume inquiries and providing effective solutions. Demonstrated ability in leveraging communication and technical skills to enhance user satisfaction and streamline processes.
Overview
18
18
years of professional experience
Work History
Assistant Manager
FedEx Office & Print Center
1865 Hwy 6 S.
01.2021 - 12.2025
- Filing financials, organizing and managing documents, including creation of spreadsheets.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Lead Consultant
FedEx Office & Print Center
03.2016 - 12.2020
- Received customer orders, quoted pricing information, performed consultative selling to customers and recommended company products and services tracks.
- Performed gap analysis and provided plans based off of identified recommendations.
- Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
- Led team providing accurate project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
Front-End Supervisor
Lowes Home Improvement
10.2013 - 01.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Project Assistant - Remote
Centerpoint Energy Inc
Houston, TX
03.2012 - 2014
- Coordinated project schedules and timelines to enhance team collaboration and efficiency.
- Assisted in resource allocation, ensuring optimal use of materials and personnel.
- Supported project documentation by maintaining accurate records and files for easy access.
- Contributed to process improvements by identifying bottlenecks in workflows and proposing solutions.
- Managed meeting agendas and notes, promoting accountability among team members for action items.
Customer Service Representative (Field Rep.)
TXU Energy
01.2008 - 01.2012
- Filing financials, organizing and managing documents, including creation of spreadsheets.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
James Madison HS
Skills
- Critical thinking
- Teamwork/Leadership
- Adaptability
- Detailed-oriented
- Written Communication
Timeline
Assistant Manager
FedEx Office & Print Center
01.2021 - 12.2025
Lead Consultant
FedEx Office & Print Center
03.2016 - 12.2020
Front-End Supervisor
Lowes Home Improvement
10.2013 - 01.2016
Project Assistant - Remote
Centerpoint Energy Inc
03.2012 - 2014
Customer Service Representative (Field Rep.)
TXU Energy
01.2008 - 01.2012
James Madison HS