Ashley Graczyk
Lockport
Summary
Dynamic Collections Manager with proven success at ORS, enhancing collections efficiency through strategic planning and effective debt negotiation. Skilled in payment arrangement and empathetic customer engagement, consistently achieving high recovery rates while fostering positive client relationships. Expertise in delinquent account management and staff development drives team success and operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Collections Agent
Spire Recovery Solutions
01.2024 - 08.2024
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Collections Agent
Portside Recovery
04.2023 - 01.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Collections Manager
ORS
01.2015 - 04.2023
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Maintained payroll and scheduling
- Processed payments
Education
Political Science (Public Law) & Sociology
SUNY University At Buffalo
Amherst, NY05.2012
High School Diploma - Business
Lockport High School
Lockport, NY06.2008
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Debt negotiation
- Credit adjustments
- Delinquent account management
- Debt management
- Repayment plan structuring
- Staff development
- Collections regulatory guidelines
- Outbound calling
- Decision-making
Certification
Paralegal
Timeline
Collections Agent
Spire Recovery Solutions
01.2024 - 08.2024
Collections Agent
Portside Recovery
04.2023 - 01.2024
Collections Manager
ORS
01.2015 - 04.2023
Political Science (Public Law) & Sociology
SUNY University At Buffalo
High School Diploma - Business
Lockport High School
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