Ashley Grady
Auburn,NY
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Lakeside Trading. Skilled in staff supervision, problem-solving, and MS Office, adept at driving results through effective training and mentoring. Demonstrated ability to improve operational efficiency, achieving significant increases in sales revenue. Committed to maintaining high safety and service standards, leveraging decision-making and customer service skills for business growth.
Overview
9
9
years of professional experience
Work History
Shift Manager
Lakeside Trading
Seneca Falls, NY
10.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
EMT Basic
Newark Arcadia Ambulance
Newark, NY
10.2019 - 06.2022
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Utilized ambulances and other vehicles to transport patients to medical facilities.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Performed medical assessments, including airway management and splinting of fractures.
- Responded to emergency medical calls, providing basic life support services in accordance with protocols.
- Ensured scene safety by quickly evaluating potential hazards and taking appropriate precautions to protect patients, bystanders, and team members.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Dressed and cleaned wounds, administered medications and performed other duties as needed.
Shift Lead
Cam's Pizzeria
Geneva, NY
06.2015 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Enforced company policies and regulations with employees.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Buffet/Waitstaff
Del Lago Resort And Casino
Waterloo, NY
12.2016 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Applied Science - Criminal Justice
SUNY Canton
Canton05.2014
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and mentoring
- Safety Compliance
- Documentation And Reporting
- Payment Processing
- Delegation capabilities
- Flexible Schedule
- Tech-Savvy
- Customer Service
- Problem-Solving
- Critical Thinking
- Computer Skills
- Staff Supervision
- Inventory Assessment
- MS Office
Accomplishments
CPR Certified
Timeline
Shift Manager
Lakeside Trading
10.2022 - Current
EMT Basic
Newark Arcadia Ambulance
10.2019 - 06.2022
Buffet/Waitstaff
Del Lago Resort And Casino
12.2016 - 11.2017
Shift Lead
Cam's Pizzeria
06.2015 - 08.2018
Associate of Applied Science - Criminal Justice
SUNY Canton