Cedquita Lanier
Memphis,TN
Summary
Determined Quality Assurance Specialist with dedication to quality and accuracy. Familiar with handling multiple projects in highly competitive environments. Solid interpersonal and collaboration skills.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
Raymond James
12.2017 - Current
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Monitored product standards and quality-control programs.
- Fixed identified issues to increase productivity and boost workflows.
- Managed workload of over 100 calls/emails, and these teams are comprised of more than 50 associates.
Quality Assurance/Team Leader - Project Management
Levenger
08.2010 - 12.2017
- Communicated directly with QA team to resolve user-reported problems and questions.
- Coached and motivated 50+person QA team to develop competencies.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
- Updated training database to help resolve common issues.
- Supported development of materials, aids and curriculum to direct staff in procedures and operations.
- Used SQL to validate test results and recommend corrective actions.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests
- Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally
- Established metrics, applied industry best practices and developed new tools and processes
- Updated training database to help resolve common issues
Education
Bachelor of Science - Pschology
University of Memphis
Memphis, TN05.2011
Skills
- Sound Decision-Making Abilities
- Word Processing
- Remote Video Conferencing
- Team Leadership
- Verbal and Written Communication
- Communication Proficiency
- Customer Service
- Problem-Solving Skills
- Quality Assurance
- Project Management
Timeline
Quality Assurance Specialist
Raymond James
12.2017 - Current
Quality Assurance/Team Leader - Project Management
Levenger
08.2010 - 12.2017
Bachelor of Science - Pschology
University of Memphis
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