Ashley Graham
Pflugerville,TX
Summary
Highly motivated and driven medical office professional with over 10 years’ experience in a variety of business environments. Organized individual with strong interpersonal skills, able to build trust with managers and employees to create a positive work environment.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Harbor Health
Austin, TX
02.2023 - Current
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Responded promptly to customer inquiries regarding their benefits and eligibility status.
- Collaborated with internal staff members such as Billing Specialists, Medical Coders., to resolve any discrepancies in patient's insurance information.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Provided timely follow up with payers regarding payment status of claims.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
Senior Patient Coordinator
Weill Cornell Medical Center
New York, NY
06.2021 - 01.2023
- Scheduled and coordinated patient appointments with physicians, specialists, and other healthcare providers.
- Collaborated with insurance companies to verify coverage details prior to scheduling appointments.
- Assisted in resolving billing issues that arise from insurance companies or other third parties.
- Answered incoming phone calls promptly and professionally, directing callers appropriately as needed.
- Completed insurance verifications and claim forms for patient intake and processing.
- Responsible for checking patients' referrals and authorization were complete prior to their appointment.
Patient Care Coordinator
Mount Sinai Hospital
New York, NY
12.2019 - 12.2021
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked with patients to schedule tests and procedures in EPIC software for internal medicine providers.
- Utilized EPIC software to manage and confirm patient data, such as insurance, demographic and medical history information.
- Coordinating with providers on schedule changes as well as implementing new protocols for safety concerns regarding COVID-19.
Practice Receptionist
NY Dynamic Neuromuscular Rehabilitation
New York, NY
02.2018 - 11.2019
- Supported clinical director with screening phone calls, coordinating hundreds of e-mails, and doing outreach to other senior level executives.
- Responsible for all administrative procedures, company policies and improving performance standards.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events for clinical director.
Receptionist/Medical Billing Coordinator
Brill Physical Therapy
New York, NY
06.2015 - 02.2018
- Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office efficiency by handling 100+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
Education
High School Diploma -
Grace Dodge High School
Bronx, NYSkills
- Microsoft Office Suite: Excel, Word, Powerpoint
- Medical Software: IDX, Invision, Outlook, Eagle, Reliable, Meditech, Epaces, Eclipse, and EPIC, ICD-10 coding and billing,
- Superior written and verbal skills
- Outlook
- Calender Management
Timeline
Insurance Verification Specialist
Harbor Health
02.2023 - Current
Senior Patient Coordinator
Weill Cornell Medical Center
06.2021 - 01.2023
Patient Care Coordinator
Mount Sinai Hospital
12.2019 - 12.2021
Practice Receptionist
NY Dynamic Neuromuscular Rehabilitation
02.2018 - 11.2019
Receptionist/Medical Billing Coordinator
Brill Physical Therapy
06.2015 - 02.2018
High School Diploma -
Grace Dodge High School
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