ASHLEY HELMS
MONROE,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Insurance Verification Specialist
Instant Teams- Assurance
Remote
05.2023 - Current
- Followed scripted prompts to gather necessary information while maintaining a professional and courteous demeanor.
- Successfully completed verification processes within established timeframes, meeting or exceeding performance targets.
- Documented verification results accurately and thoroughly in the company database or CRM system.
- Addressed customer inquiries or concerns with efficiency and provided clear and concise information as needed.
- Collaborated with internal teams to resolve any discrepancies or issues identified during the verification process.
- Maintained confidentiality and data security protocols to safeguard customer information.
- Adapted communication style to effectively engage with a diverse range of customers and maintain positive interactions.
- Participated in ongoing training sessions to enhance verification techniques and improve overall performance.
- Contributed to process improvement initiatives to streamline verification procedures and enhance customer experience.
- Managed a high volume of incoming calls on a daily basis, consistently meeting or exceeding performance metrics for call resolution and customer satisfaction
President
Piedmont Cheer, Inc.
Monroe, NC
01.2022 - 02.2024
- Grew nonprofit funds by 449% in 2022 by partnering with local community leaders and coordinating strategic fundraisers
- Facilitate decision-making processes as the Head of the Executive Board by coordinating meetings and presenting data
- Design, implement, and oversee changes to standard operating procedures (SOPs) and organizational leadership structures
- Direct a high-performing team by delegating workflows, facilitating 1:1 coaching, and conducting training on daily policies.
- Represented the organization at community events and public forums to promote its mission.
Secretary
My Father's Cows
Midland, NC
01.2022 - 03.2023
- Coordinate all meetings and staff functions, overseeing the preparation of business agendas and minute recording
- Develop and distribute detailed and professional correspondence and memorandum to increase staff knowledge of daily workflows
- Support the Executive Directors with process improvements, staff training and development, and customer-facing initiatives.
Account Executive
Charlotte Motor Speedway
Concord, NC
08.2008 - 12.2019
- Acknowledged as 'Outbound Caller of the Year' for 6 years, in 2011 and from 2013 through 2017
- Received multiple awards for exceptional personal sales; recipient of 'Sales Person of the Year' in 2014 and 'Camping Upselling Sales Person of the Year' in 2015
- Executed sales campaigns effectively, creating a list of prospective clients and closing sales through the use of persuasive strategies
- Navigated proprietary account management software to enter customer data, research inquiries, and process sales
- Fielded high volumes of inbound and outbound calls via multi-line phone systems, closing sales with both warm and cold leads
- Supervised on-site event and race day operations, serving as the Ticket Gate Supervisor for high-profile, large-volume events.
Office Manager
Beautiful Brows
Charlotte, NC
01.2006 - 08.2008
- Oversaw employee relations and human resource responsibilities, including the recruiting and hiring of quality employees
- Spearheaded financial responsibilities, including client payment processing, cash reconciliation, and staff payroll
- Fostered relationships and cultivated rapport with customers to create a loyal clientele base and increase customer retention
- Resolved customer grievances through root cause analysis and implemented corrective action plans to solve problems.
Education
High School Diploma -
Piedmont High School - Union County
Skills
- Training & Development
- Customer Relations
- Data Entry & Analysis
- Strategic Planning
- Project Management
- Confidentiality
- Database Management
- Growth Strategy
- Business Development
- Relationship Development
- Computer Proficiency
- Microsoft Office Suite
- Word
- Excel
- Outlook
- PowerPoint
- Google Workspace
- Ticketmaster
- Archtics
- FanThreeSixty
- Slack
- Calabrio
Timeline
Insurance Verification Specialist
Instant Teams- Assurance
05.2023 - Current
President
Piedmont Cheer, Inc.
01.2022 - 02.2024
Secretary
My Father's Cows
01.2022 - 03.2023
Account Executive
Charlotte Motor Speedway
08.2008 - 12.2019
Office Manager
Beautiful Brows
01.2006 - 08.2008
High School Diploma -
Piedmont High School - Union County